Utente ospite
9 giugno 2024
I made the booking about 2 months ahead of time for a trip from West Virginia to Chicago for my daughter’s wedding. Unfortunately, I inadvertently made the reservation for the wrong date and we showed up to claim a room the evening BEFORE the reservation date. It was too late to cancel the reservation without paying a fee and by all rights the hotel could have charged us for both the cancellation fee for the night we had reserved AND then charged us full rates for the night we hadn’t reserved. The lady behind the desk calmly handled our mistake, and made it all better. They gave us just what we had requested as if I had made no mistake at all. It was a great relief and we completed our trip without any hassle.
Traduci