Hotel La Unión Managed by Meliá Hotels International

Good location and friendly attendance for the clients. I stayed with my family, though there was blackout, the generator saved us to stay safe. The quantity of food was not enough but we feel all the best of hotel staff in Cuban difficult situations.

Internet available in the foyer area only. No beer was served in any of the bars while we were there. This may be due to supply issues, but the top floor bar said that they only serve cocktails. When it’s hot and you are thirsty sometimes only a beer will do! We found a bar within a few streets, it may be that some bars didn’t survive Covid - we didn’t find many. There is an attractive pool area, but it didn’t open until 09.30 which scuppered my idea of a pre-breakfast swim (we were leaving at 09.00). The safe had no lock, so was of no use at all.

We stayed here for 2 nights the staff were all very friendly, and the food good quality and excellent value for money. The rooms are clean but very dated. The pool area is a plus however the continual loud music was very disturbing. The rooftop bar gave some great views but interestingly did not sell beer or wine, only cocktails.

The hotel was very nice, and the reason this hotel got 5stars was MAINLY because of the staff.Everyone was extremely nice and courteous, and extremely helpful explaining things, processes etc. The room was also nice and clean. If staff wasn’t so amazing, I probably would rate this as a 3. PROS: The staff, the staff, the staff. From the gentleman who checked me in (I never got his name) to Ana at the restaurant & her co-waitress (I never got her name). I mean above and beyond service. No AC In the restaurant and no Cuban coffee, this restaurant staff found a way to hustle and get things done. I can't reiterate enough how happy I was with them. Ana needs a raise or promotion, she was the best. Also, pros are how clean the rooms are, the nice rooftop terrace, parking is right across if you rented a car, property is older but well maintained, and seemed safe as well. The breakfast buffet was also really good. And the hotel was generally very clean all around. The location is spot on, right next to this boardwalk which was nice and had some areas to walk around. Wi-Fi worked very well too, when I run out just let them know downstairs and they’ll reload it. CONS: Now these cons were frustrating, but I felt it was worth mentioning if it wasn't for the staff at the hotel, I probably would've left 3 stars. Unfortunately these were issues the staff has no control over. Pool was closed for remodel (they should have communicated this as it was chose this hotel in the first place). Restaurant has between 2-4 options from the menu, and that's it, literally nothing else, so be prepared for this, makes it difficult because you get handed a 5 page menu, and about 90% of it you can't even get. Another con, I guess I looked Cuban because the first time we went to restaurant (before they knew me) they said they couldn't serve me, turns out they didn't know I was a guest, and said they could serve guests of the hotel which was interesting, after that first time they didn't do it again, at the restaurant at least. Upstairs at the terrace, every time "are you a guest?" So often that I made a joke saying I would buy a shirt saying "Yes I am a guest" just so they wouldn't ask anymore, not a big deal, but it was a bit frustrating, almost as if I would've said no, their treatment would've been different. Finally, perhaps the most impactful CON, the A/C, there were power outages every day which means they were on generator power quite often, unfortunately the A/C was blowing hot air. This was so frustrating, again not the staffs fault at all. HOWEVER, the staff was the best, they offered me to move to their partner hotel San Carlos and what a day & night experience the rooms and the A/C were at the San Carlos. In summary, the Staff saved the day. There are minor frustrations and changes they could make, but nothing major. I would recommend to the management to maybe buy some fans as alternatives should the A/C go out. Also, maybe post on website or confirmations that po

I visited the Hotel La Union that night by chance, I was passing through the city and some friends invited me to have some cocktails on the terrace of the Hotel. To my surprise I found some of the best music. There I even took a sals class. Cuban all night dancing. I recommend this place, it was incredible, I had a great time.

We stayed at the San Carlos hotel but used the Pool, Roof Terrace and facilities at La Union as it has a lot more character and soul than the San Carlos. We both had a great massage from Daniel who was absolutely brilliant. His English was significantly better than a lot of the other staff and he was very helpful. We saw him at both hotels and he helped lots of guests and was a real star! The pool at La Union is clearly a little dated but a great spot for relaxing and awesome cocktails

Stayed at an Air BnB across the road but the rooftop restaurant was recommended so I went for lunch and then again later for dinner. Spectacular view and since I was the only customer also great service. Food was just ok (deep fried fish sticks with plaintain chips) but quite edible. Very scenic and peaceful.

The hotel is in a beautiful colonial building with gorgeous painted tiles, several courtyards and a pool. It is located right in the city centre. Sadly it seems that most things which could be broken in this hotel is out of action: 1. The lift for this multi-story hotel did not work. I had to drag my luggage several levels up narrow stairs. Apart from the resident masseur Daniel, there were no hotel staff willing to help to elderly (or any) travellers in our group. 2. A safe in my room had no lock, so could not be used. 3. The internet worked only from time to time. 4. There was a slightly tarty pool with a jacuzzi which also does not work. 5. However the worse experience was when in the morning we did not have any water because something else got broken. Sadly we had to leave that morning without this essential facility. My best memory about this hotel however is due to Daniel, the resident masseur at La Union, who is just excellent - very skilled and professional. Highly recommended!