Novotel Qiandao Lake

Great stay at a clean, friendly hotel, excellent soft play for kids. Nice buffet breakfast. Highly recommended!

We stayed there in November 2023 and got an upgrade with a nice tub in the room. thank you. It was very nice. The only thing which was special for this room, was that the door to the balcony was not closed tight so cold air cold come in. The breakfast had an good amount of different food and was good. The staff was very nice also the did not speak English, but thats no problem.

It is a merely 3 years old hotel but everything looks pretty worn. The swimming pool is nice but not as nice as on photos. The kids indoor playground is nice for kids under 5. But for the rest, it is not really worth the 5 star. The room design is rather weird. We booked a superior family room with 1 queen bed and 1 single. The size is okay with a balcony. But there is only 1 chair on the balcony. The toilet is facing the bed directly and the shower as well. There is no any privacy for the guests sharing the room. Even with your own child, you deserve some privacy I suppose. The wash table is right next to the bed which is also weird. The overall design is not well thought to my opinion. The breakfast hall is huge but the quality of the food is disappointing (not the worst but definitely not best for a 5 star). The lady standing in front of the breakfast hall for welcoming the guests is always grumpy. The price is too high for what you get in general. But anyway, the island is way too pricy for what it can offer. Will not return any time soon. And the toilet in our room stinks a little.

Beautiful rooms. The breakfast is sumptuous and there's a lot to choose from. The staff there are friendly and helpful. 特別謝謝微小姐的招待！

去千島湖度個假，搜了不少酒店，最後定了諾富特酒店，在一開始電話溝通時就感覺很好，詳細解答各種問題，在攜程定了後，也加了葉婧的微信，感覺工作很認真！問了 從高鐵站怎麼到千島湖，等等問題，都一一細緻回覆，點贊哈，幫忙升級了湖景房，到酒店後也很貼心提供了水果和飲料，酒店的環境蠻不錯的，也比較新，湖景房面對海景一覽無遺，很舒服，早飯也不錯，就是品種少了點，比較推薦麪條和米線，很有嚼勁

前台小姐姐人超好，看到我們是三個人出行，上來就幫我們升級了房型。入住後，小微會發送住宿小貼士啥的，各方面都很貼心！！房間也是對着湖面的，可惜我們來的時候下雨，霧濛濛的。最後，一定要大大的表揚一下Tony老師，幫我們拿來了冰桶，還幫忙處理了蜜瓜，擺盤真的很專業哈哈哈哈哈哈哈。整體體驗感都很不錯，第一次來千島湖服務就很nice，如果下次來應該還會繼續住這兒