New Century Resort Qiandao Lake Hangzhou

Hotel is located next to the lake with excellent views. Rooms are very big and clean. Staff are very friendly and supportive. Being a foreigner, language was a problem, however they supported us well, helped us in arranging for vegetarian dishes for dinner which wasn’t in the menu. So many facilities to enjoy and spend good time with family like small animal zoo, indoor and outdoor play areas, swimming pool etc., Food is so tasty and cost js very reasonable.

Very local. The staff at the buffet was very friendly, however there aren’t many options for foreigners for breakfast and dinner, but that’s the case in the whole town. NOT for a couple with no children, unless it’s off holiday season, then it’s perfect for a 2-3 days getaway. Holiday season it’s too noisy.

This is a great family hotel and is very well situated to the town center. We booked a family suit with three beds and the room was perfect. The whole hotel was clean, maybe becoming a bit dated, but not at all bad. The pool was really nice for the children although I remain puzzled at to why there are not so many places to sit eg Sun loungers or chairs….. there are only six loungers? Also there are some lovely positioned umbrella tables around the gardens, but with no chairs? The food is average and after trying we opted to eat out in the local town and some international hotels. All being said this is a fair priced hotel in a good location with a great pool and I would recommend it. What really makes this hotel is the staff will go out of their way to help you. I big shout out to 张静怡, who kindly greeted us upon arrival and kept in touch with us during our stay to ensure things were ok, 张静怡 even gave us a small food gift on departure….. she truly understands customer satisfaction. Well done

Great place for families, buffet dinner was also good, many tasty options. The shuttle to the railway is convenient,although the Concierge booked the wrong shuttle time,she drove us to the railway station so we won't miss our train. Indoor Playland was big compared to other hotels. Many activities such as paddle boat,kayak and jetski. This place will be good during Summer because of the outdoor pools

Very nice scenery

Good hotel

Good for families, but the service should be improved

很棒的體驗，超值的套餐！ 設施：整個酒店的設施和設計對小朋友都非常友好！客房有小朋友的拖鞋，衞生間有小朋友的踩腳凳，洗漱用品還有超可愛的小牙刷和小童專用牙膏！ 服務：checkin之後有專職管家彤彤引導帶去客房。管家非常友好，還會有小玩具和可愛小發卡送給小朋友！一進房間就能看到手巾摺好的天鵝！客房服務員童劍英的服務態度也很好，並且送了小玩具給小朋友！住的倆天都有歡迎水果，礦泉水每天都有4瓶放房間，不夠就在樓道口自取，不用擔心水不夠喝。checkout時，前台還會送飲料零食和本地小特產，開車回程時可以吃喝。 環境：加了點錢升了湖景房，千島湖湖景還可以。萌寵樂園裡有很多小動物，森森運動場也有很多小童玩樂設施，女兒倆天玩的非常開心！天氣涼了，游泳池不開放了就比較可惜。 下次會在夏天來一次，帶小朋友體驗下泳池和汽車小鎮。

房間空間很大，服務員童劍英服務熱情，對孩子非常友好，有愛心，客服主管安安非常貼心，關心睡眠質量，第二天送來了乳膠枕，千島湖生態環境非常好，夜晚在酒店睡的非常好，周圍非常安靜，遠離城市的喧囂，酒店東南亞裝修風格，滿滿的度假氛圍感，房間床單被子都很乾凈舒服，魚頭湯也很好喝，坐在酒店户外可以發呆一天欣賞美景，酒店的森森運動場就建在湖邊，非常適合户外，室內的汽車小鎮更是對小娃非常友好，非常省媽，孩子在裏面玩一天都不會膩，萌寵樂園可以喂散養的小鹿，鸚鵡，孔雀，羊駝，豚鼠，兔子，孩子們玩的不想離開。