Arrived at this property and checked in, was told since I paid through Orbitz there would be no charge. A couple minutes later she said she needed my card on file for incidentals, by the time I made it upstairs to my dirty room, my card had been charged for a nights stay. Upon entering the room, we found dirty sheets/blankets, hairs in the bed and bathroom shower and floor, the bed skirts and comforters were so dirty you could tell they had not been washed in months. There was liquid dripping off the walls behind the toilet that had not been cleaned throughly either. The floors were covered in crumbs and hair, I can’t imagine it had been vacuumed. The lady working the front desk offered to move us to another room, while standing in line a guest behind me said not to move to that room either and proceeded to show me picture of the cleanliness of the room she was attempting to move us to. As of now there has been no resolve on the issue. Absolutely disgusting!
Traduci