Premier Inn Christchurch (East)

No air-conditioned, No housekeeping

Came for one night with the wife for a little break away, I have to say the Standard of this particular Premier Inn has really gone downhill. The surrounding grounds are really in a unkept state with long uncut grass , hedges looking a mess with all the leaves left, the adjacent Beefeater did a nice self service breakfast with plenty of variety, the tables were very sticky and the gents toilet wasn't good, outside there was slate over the path , cigarette ends and weeds, back to our stay , the whole place has become tired , definitely not the standard I remember, desperately needs renovation, lack of staff, our room was ridiculously hot even with the two fans in our room one didn't seem to blow forwards, the bathroom floor was all rippled and damaged and rust spots on the bathroom ceiling, thick dust on top of the wardrobe, I will not be staying here again after many visits which is a real shame because the location is perfect for us. See photos below.

Stopped here 3 times now, staff are great but the rooms really really are looking very very tired, and are desperately in need of a make over. Mold on bathroom ceiling, laminate coming away on bedside cabinet, damaged paint work, we didn't pay a lot for two nights, but expect much better in all honesty

We both went here for 2 nights over Christmas. Have been before but not for Christmas. Our check in was great. The receptionist was lovely. We asked for ground floor in the annexe as they have no lift here and was given what we requested. It's such a quiet hotel. Clean and comfy. We had booked Christmas day lunch in advance at the adjoining Beefeater. That was great also. Will come here again when in the area.

We recently stayed at a Premier Inn and were appalled by the state of the bathroom. The toilet was absolutely filthy, with visible stains and it was clear it had not been properly cleaned or sanitized. I immediately reported this to the front desk, expressing my concerns about hygiene. The receptionist, who appeared to be the only staff member on duty, offered to clean it themselves. However, they were also simultaneously attempting to put up Christmas decorations. Feeling uncomfortable with the situation, I reluctantly accepted cleaning products from the receptionist and proceeded to clean the toilet myself – a task I should not have had to undertake as a paying guest. To my further disappointment, I have not received any apology from the hotel management. Furthermore, despite contacting their customer service department almost three weeks ago, I have yet to receive any acknowledgment or response to my complaint. This experience has left me extremely disappointed with the Premier Inn group. Their disregard for guest hygiene and their failure to address my serious concerns are unacceptable.

We have recently returned here to visit family in Christchurch. Room was lovely and clean, bed comfy, reception staff very friendly and helpful. Great location with a few shops over the road. We have stayed here several times and will be returning in the spring.