Tru by Hilton Kansas City Airport

The positive about this hotel is convenience to the airport, which includes a shuttle, and newer furnishings. Otherwise, it is understaffed with people who are not knowledgeable or care about customer service. I booked three rooms for two nights to accommodate my family, and in one of the rooms the TV did not work the entire time. We reported it twice, and we finally gave up. On one evening there were at least 30 kids (baseball team), who basically took over the games in the lobby as if they were on a playground, while the parents sat in a corner and watched. The hotel staff sat in the lobby and did nothing to bring order to the chaos. It was crazy.

My recent stay at the Tru by Hilton in Kansas City was a consistent experience, aligning with the brand's established standards. The property was well-maintained, with clean and organized public areas and guest rooms. The in-room amenities were satisfactory, fulfilling basic travel needs. The heating and cooling system operated efficiently, and the bedding provided a comfortable night's rest.