Mountwell Executive Suites (Jiefangbei Hongyadong)

We arrived in Chongqing in the evening. My son lost his passport at the high-speed railway station. We didn't know how to contact the relevant authorities. The receptionist on duty that day helped us coordinate with the police and the station staff. We are very grateful. I would like to give a 100/10 rating for the kindness of the receptionists who tried to help us. Moreover, The room condition was very good, clean, and fully equipped (for Thai people, there is an automatic water sprayer). The location of the accommodation is very good, close to bustling business district. We highly recommend you to stay here.

This hotel is world class. Staff are very gentle and helpful. Rooms are huge, view is totally amazing other Chongqing. We loved every minute in here. The family suite was perfect with the Kids.

服務給了一顆星，完全是因為服務員幫我送了兩次外賣，我們是一家三口自駕遊，一路玩過來的，特意到了重慶找了這家有洗衣機的酒店，一進房間準備洗一下洗衣機開始洗衣服，結果怎麼試，洗衣機門都打不開，一開始以為是操作不來，就找來了她們的服務員，結果告知洗衣機是壞的，最後一家人的幾十件衣服全部手洗，因為衣服比較多，我們就清潔了浴缸，放浴缸裏面洗，結果浴缸也是漏水的，最最糟心的還在後麪，馬桶也是壞的，第二天一早我上完大號怎麼也沖不掉，這時候娃還在睡覺就沒找她們，結果孩子爸要上，衹能忍着氣味。三天兩夜，最後要退房的時候因為衣服還不是很乾，畢竟是手洗的擰的不是很乾，那我就讓孩子爸問一下可以延遲一些退房嗎，她們很生硬的説不行，要麼加錢，結果我去交涉，因為是她們的問題，怕我們給差評，就立馬説給我們延遲兩小時，並且讓我們退房前去前台給我們訂單打折，我們12點出的房門，12點多一些到的前台，先是説賠償我們100元，然後又是全單打八折，最後又是要給我們郵寄特產，期間我們自駕還一直來電話。真的不知道這麼好的評分是怎麼來的，一路住過來衹有這家睡完一覺身上會起紅疙瘩，衞生設施堪憂，設備也都是壞的，其他房間沒住過，沒有發言權，各位親如果一定要定這家不能稱之為酒店的酒店，1519室千萬不要住，同等價位周邊可選擇的非常多，一定不要入坑.下面有附圖。

服務可以 質量也可以 冷氣充足 早餐水平還算可以 搭電梯比較慢 因為這幢大廈有超過五六間酒店在內 所以比較緩慢 環境地點都冇問題 浴缸按摩無法使用 其他冇問題 洗衣機帶有乾衣功能 可以

Our family recently stayed at Mountwell Chongqing (Jiefangbei) and overall, we had a wonderful experience. The location is fantastic – right in the heart of Jiefangbei, making it super convenient for shopping and dining. The panoramic suite offered breathtaking views, and the room was spacious, clean, and well-appointed, perfect for families. The front desk was exceptionally helpful, always ready to assist with a smile. Special shoutout to 金金, 紫涵, 二娃, 小林, and 慧子 (Guest Manager) for their professionalism and genuine care—they went above and beyond to ensure our comfort. The lobby’s well-stocked snacks and drinks were a lovely touch, showing their attention to guest needs. That said, we did encounter a few issues: Sewage smell in the toilet (room 2902) – Unfortunately, the master bathroom had a persistent sewage odour that permeated into the master bed room despite having the bathroom door closed. We raised the complaint to the front desk but had the misfortune of encountering an employee Mr. Yang who was not only rude but dismissive and condescending when speaking to us. He accused us of being oversensitive and even insinuated we were exaggerating the stench to get a discount. He arranged for the cleaners to fix it. And by fix, i mean opened the window and sprayed some deodorant. We said that was merely a temporary solution and the stench will return. He begrudgingly moved us to another room (room 3702) and said the stench is gone (it is not) and he would “behead” himself if it returns (he did not). The odour though still present was much more tolerable. We visited the front desk again to feedback on the odour situation and on Mr. Yang. The front desk apologised profusely on behalf of Mr. Yang and assured us we would not have to interact with Mr. Yang again. Aircon issue – On our first night in 3702, the AC shut off automatically due to a floor-wide problem, but it was fixed the next day. Washing machine issue – after moving to 3702, the washing machine broke. We called the front desk and they promptly arranged for a replacement. Unfortunately, the brand new replacement washing machine leaked after the first wash. We informed the staff and they offered to complete the wash and dry our laundry for us while we leave for our day so as to not affect our itinerary. It was unfortunate but we thought they handled the situation well. Why still 5 stars? Because every hotel have flaws—what matters is how they’re handled. Aside from that one rude staff, (the team especially the staff we praised) turned potential frustrations into minor footnotes. Their sincerity and efficiency in problem-solving reflect true hospitality, and we’d gladly return. Keep up the great work!