Pytloun Wellness Hotel Hasištejn

Feedback about restaurant Rendlik in Hasištejn. We personally ordered the table at least four days in advance. When ordering, the waitresses were informed that we were coming specifically for the fish menu, as one of us was a pescatarian and only ate fish. They also knew that we would be a group of seven people for lunch on Sunday, August 25. Yet the table was neither properly prepared nor clean. On the table were breakfast crumbs, not ironed tablecloths, an egg under the table and other shortcomings, which I will describe in more detail here. Plus, this was my parents' celebration for their 50th wedding anniversary. The waitresses knew it too. We were looking forward to this lunch, but after the experience with the staff, who obviously do not care about the good reputation of the hotel, we will never come back to them. I have lived abroad for over 20 years and have experienced poor service, but what we experienced in your restaurant was over the line. I am not an unnecessary critic, but these shortcomings were so serious that I cannot ignore them. No one asked if any of us had any allergies. It is a fundamental question that can save lives, and its omission is inexcusable. We ordered baked potatoes, but we got mashed potatoes. The waitress didn't even bother to ask if we wanted an exchange, she just apologized. We let them know in advance that we would like a fish menu. The lady told us that the fish were frozen, even though they knew about our order several days in advance. This information did not make us very happy, as the fish could be in the freezer for a whole year. When the cook came, he was wearing wrinkled and dirty sports shorts with a dirty T-shirt and told us that he didn't know about the fish. However, this is not our problem. All he had to do was to come and say that the preparation would take longer, which we would understand. We ordered Matonka, but it was forgotten. We had to remind the waitress twice. When we asked what kind of soup they had, we were told it was Frankfurt, but we got rip off cabbage soup with one piece of sausage, and some of us didn't even have that. We wanted to order strudel, which is a classic dessert and something that can be baked in half an hour, but the chef baked it at two in the afternoon. So, the lady offered us a blueberry pie, but it had nothing to do with blueberries – it was a simple Linzer cake with cottage cheese, and everyone got barely one blueberry next to it. That was a complete mockery. The highlight of the afternoon came when ordering ice cream sundaes. The order was clear. Sundae number 1: Vanilla ice cream sundae with Baileys for me. I just got a badly arranged ice cream in a nice glass without whipped cream. Instead of Baileys, I got sweet caramel, and when I pointed it out, the lady claimed it was Baileys, even though she had never seen it. In the end, she admitted that she had never seen Baileys, so she didn't even know what it looked like. I've never met a waitre

The hotel is situated in a nice and a calm place. The rooms are very cozy and clean, everything worked well. There were 3 different kind of pillows to choose from. The breakfast offer was abundant and amazing, including homemade minicakes. :) I would prefer more vegetarian options for dinner and for example fresh juice but the food was very tasty. Unfortunately the bowling area was not working but we enjoyed the wellness and table tennis. From staff we appreciated especially Lída who was always smiling and helpful. Thank you for the nice stay!

This hotel was very nice, the kitchen went out of their way to serve us food even after closing time. Their wellness facility is also cosy and relaxing. My special thanks to the best staff Lida, she always smiling and kind hearted.