Secrets St. Lucia

amazing week, could have stayed longer. You must see for yourself. Food was excellent, staff are so friendly, drinks well mixed. Nelva at front desk was super , helpful. Gina, Mikela, Andy, Chef Renee. Everyone is super friendly and made our stay so warm. Staff go out of their way to make you comfortable. You must book Joys adventures and the horseback ride was a lot of fun. We met so many people from around the world. We did not book the Tram tour but our neighbors said it was amazing going through the rainforest

We stayed at St. James club February of 2022. I’ll start with the bad. Poor housekeeping! House keepers only came one time in the eight days we stayed. We had to use dirty towels. We called to get new towels. They put new towels on our bed and never took all the old ones. Our bathroom window did not close or lock. This is a safety issue. Our balcony door did not close or lock. Food was okay at best. 90 percent of the employees acted like we were an inconvenience. The entire place was very outdated. Spotty WiFi. The good: The upper pool had gorgeous views. The Joy tour boat tour is a must. The guys were awesome. The water sports here were fun. Nightly entertainment was fun. Overall property was nice. This entire place needs to be demolished and rebuilt with modern technology. It was so outdated. All new employees would be nice as well.

Me and my partner stayed at this hotel paid a lot of money to be there. Upon arrival I was greeted with a receptionist who treated us like we was something on the bottom of her shoe. But most importantly the DUTY manager, not the manager Alvin Charles was by far the worst human being I have ever encountered. I have travelled a lot of the Caribbean and everyone is lovely this one man has made me never want to go back to St Lucia. Absolutely no manners no respect and absolutely no customer service. An all round terrible person. This hotel had double booked our room and kicked us out the hotel. We was forced to leave by force all the while my partner was having multiple panic attack’s. Alvin Charles stood over her tapping his watch telling us we had 20 minutes to pack all of our stuff and leave immediately. With around 4 security staff. I can’t explain how awful out experience was in words. All I can recommend is that no one stays here. Especially the fact that Alvin Charles works here. What a disgrace. Do however stay at the windjammer where we stayed and also tiu kaye amazing places and lovely staff. St James club is an awful place with awful staff stay away. They will not think twice about taking your money like they did mine.

Won a trip from work. The pool areas and staff are awesome, rooms were great. The only issue I had was there are many food options after certain times of the day. They also have just a small gift shop. They definitely need more options.

A beautiful resort located on a beautiful beach, with some great rooms. I was impressed with what was supposed to be a partial ocean view, ours was a full view and the room was clean and large. The staff on the resort were all very open and friendly, the front desk staff not so much. The resort is changing over to a Secrets and the management staff in place are terrible. Restaurants were being cancelled after bookings were made, activities that were available one week were cancelled the next, such as pickleball and yoga. Staff were leaving, food was often cold and only 2 restaurants were kept open each day. When you go to southern Carribean islands you expect some good rums, St. Lucia has some excellent rums, Bounty, but this resort uses alcohol from Mr. Boston. How crazy is it to ship in rums when it is made in country. unfathomable. If this is the way a Secrets will be run then I won't be going to one any time soon.

We have just spent an incredible 2 weeks at St James after having the holiday booked for 2020 and it being re-scheduled due to covid. Firstly, We absolutely cannot fault the place or the staff and are in fact baffled by the negative reviews that we had seen before flying out here, as we seem to have had a completely different and very pleasant 2 week holiday. The rooms are spacious, very clean with lovely modern, large and bright bathrooms. The beds are absolutely massive and ridiculously comfortable. The resort itself is on the nicest beach we have had whilst staying at a hotel, with plenty of umbrellas and sunbeds to use. The watersports team are fab, I’d like to name bob especially. Whilst on topic of watersports, the joy cruise is an absolute must, we did it on our last week and agreed it made our holiday! The hotel is laid out perfectly with the pool and main bars in the middle but only steps away from the beach. The restaurants and rooms surround the pool area meaning you are NEVER far away from anything. The swim up bar was a hit for cooling off with a vast cocktail menu. I’d like to shout out dwain as being the best barman on the resort, he goes above and beyond for all guests and if he’s out of anything that you have asked for he will do what he can to get hold of it- and more than often does! The food and restaurants can’t be faulted, which is where we were are confused by the negative reviews on these…we only ate at the hotel buffet twice in the 14 nights and one of those was when we first arrived at 5pm, and both times there has been a good selection of delicious foods. Booking into the a la carte restaurants hasn’t been an issue once considering being a group of 6 adults. The food has been delicious, Morgan’s pier has been our favourite but the pizzas and lasagne in treetops (the Italian) were also fab! As amazing and stunning as the resort is, our holiday wouldn’t have been what it has without the outstanding and wonderful staff here. They work ridiculously long shifts but have the energy, patience and smiles of saints! In particular, Bob, Dwain, Sam, Genevieve, Harold, Joy and Gazzele have been absolutely fabulous! I can only hope that as many or the staff are kept on during the changeover to secrets as possible as each and every one of them are an absolute asset to the place. Overall, we’ve had a fortnight to remember and a wonderful holiday making many memories! Well done guys!!