Bristol Central Park Hotel

The hotel dumped me upon arrival. First, I was told a whole floor was affected by a flooding. Later, I was told there was a problem with a guest that was so intoxicated that she had to be taken to hospital, thus unable to check out. In the end, I was told there was a conference and the hotel was simply full/overbooked. No prior notice, no real excuse, nothing. I was told to go to a different hotel (Zentrum), which was very good. but I wasn't given any options. It takes some time and effort to find out where you want to stay, and you then look for a good deal. being sent to a hotel in a different location of the city is not ok. furthermore, the receptionist showed me quickly on a her phone that it was a short drive to the other hotel. however, google maps did not seem to know about all the road construction going on in Chisinau. after driving in circles for 20 minutes, I parked my rental car and walked. It turned out that in order to reach the hotel, you had to drive into a one-way street in the wrong direction (sic!). - The Bristol has a brilliant location, that's why I booked it. But it is not a hotel to be trusted. Just stay away from it! It is very badly managed, and customer service is an unknown concept to them. I spend around 50 nights in hotels around the world every year, usually in the 4-5 star category, but something like that has never happened to me. in case you like hotels that simply dump you, or hotels with guest that are so intoxicated that they have to be hospitalised, or hotels where water leaks that flood an entire floor seem to be a regular occurence, then you might want to book the Bristol. Otherwise, stay away!

GREAT LOCATION

Trip.com tarafından yapmış olduğum rezervasyon sayesinde otele varış yaptığımda 30 dk. beklemek zorunda kaldım. Odaya giriş yaptığımda mini bardan bir şeyler içmek istedim ve dolap çalışmıyor du. Daha sonra tv açmak istedim kumandanın pilleri elimde kaldı. Kısacası konum güzel, kahvaltı güzel, ama çalışan personel ve hizmet maalesef çok zayıf.

Die Lage des Hotels ist super, aber der Service und die Freundlichkeit des Personals sind sehr schlecht. Zwei junge Frauen sitzen an der Repzeption und sind überwiegend mit ihren Handys beschäftigt. Selbst beim Check-In und Check-Out, wurde nebenbei etwas mit dem Handy gemacht. Zudem wurde während der Gespräche Blickkontakt vermieden und sitzen geblieben. Als Gast hat man sich eher als Störfaktor empfunden. Das Führstücksbuffet war gut. Kaffee und Tee musste man sich aber an der Bar abholen. Die Bestellungen wurde mit einem gelangweilten Stöhnen bestätigt. Hier war auch wieder keine Kundenorientierung zu erkennen. Das hausinterne Restaurant Ludo (5. Etage) kann ich leider nicht bewerten, da ich nach ca. 20 Minuten Wartezeit wieder gegangen bin, da kein Kellner zu meinem gut sichtbaren Tisch kam. Hierzu muss man erwähnen, dass nur ca. 5 Gäste im Restaurant waren und ca. 5 Kellner motovationslos an der Bar saßen.