Tama No Yu

"We used public transportation and requested a shuttle to Togura Station. We arrived 6-7 minutes early. While other inns' shuttles waited for the train before the scheduled arrival, ours arrived a little after the scheduled time. It was a very cold, windy, and rainy day, leaving us alone at the station. It would have been fine if the person who came to pick us up had simply said, "Sorry for keeping you waiting in the cold," even if it was just a lie. Instead, they simply said, "Please, Mr./Ms. XX," which was disappointing. Even when I told them I'd carry my own luggage, they brushed my hand aside and touched my luggage without permission, which was extremely unpleasant. Even at cheaper inns, I've never experienced someone arriving a little late to the scheduled time or touching my luggage without permission (brushing my hand away was out of the question). Furthermore, waiting for check-in in the cold, windy, and rainy weather was unpleasant, especially since I was chilled and just wanted to warm up in my room. Not everyone enjoys welcome drinks and sweets, so I think professional customer service would be better if they could understand what the guest wants, let them into their room first, and then decide on the hotel and meal times later. If they're going to make them wait, they could provide them with a blanket or show them closer to the heater. Treating everyone the same doesn't seem worth the price. The only saving grace is that the room and the in-room hot spring were the best I've ever experienced. The furniture and layout were tasteful, and the refurbishment was excellent. I think the shuttle service could be improved. It's unacceptable. Pushing away guests' hands is also unacceptable."

Hotel Marusansou

"When I mentioned that the trip was to celebrate my mother's special occasion, they kindly offered us complimentary wine with dinner. My mother was delighted. The food was delicious. I apologize for having to cancel at the last minute, but I am truly grateful."

Riverside Uedakan

"La prima volta è andata bene, quindi ho prenotato tramite Jalan e ho anche prenotato un biglietto per lo Shinkansen. L'hotel mi ha detto che non potevo alloggiare lì perché quel giorno era chiuso e che avrei dovuto alloggiare a Komoro o a Yudanaka, ma non avevo nulla da fare a Komoro e ho chiesto il rimborso delle spese di viaggio per Yudanaka, ma mi hanno rifiutato. Questa volta ho soggiornato lì e ho chiesto una stanza con una connessione Wi-Fi potente, ma il mio tablet non si connetteva, quindi ho contattato la reception. Ho riavviato il modem, ma il problema non è stato risolto e mi hanno detto che il tablet che avevo portato con me era rotto. Ho portato il mio tablet alla reception per provare che si connetteva e, quando ho chiesto cosa fare, un anziano che non era coinvolto ha urlato: "È un lamentoso, fai un video". Ho detto all'anziano di riprenderselo, ma la reception si è rifiutata e mi ha detto che era diffamazione e di chiamare la polizia. Due poliziotti si sono recati al museo e hanno semplicemente calmato la situazione. La receptionist ha identificato la persona che aveva menzionato e l'ha portata lì, ma la richiesta non è stata soddisfatta e lui è stato aggredito per strada e fatto una figuraccia a Manza, proprio come l'aggressore. Mi sono assicurato che gli ufficiali tenessero i registri."

Sasaya Hotel

Umemura Ryokan Uguisutei

"Cost-cutting measures were noticeable. I went to the hot springs two minutes before 3:30 PM, as I was told it would be open then, but it was pitch black. I returned to my room, contacted the front desk, and they turned on the lights. I was staying in what was advertised as the only suite in the building, so I expected to have breakfast there as well as dinner, but I was with a family with children and it wasn't very relaxing. I wish they had at least provided private dining rooms for meals on the special suite floor. The evacuation route map posted on the room door was also from before the renovation. Dinner was delicious, with local ingredients skillfully prepared."