Royal Hideaway Sancti Petri

We were planning our wedding at Royal Hideaway Sancti Petri for May 2025 and had high expectations due to its reputation as a 5-star luxury venue. Unfortunately, our experience was marked by delays, errors, and a lack of professionalism. Delays in Contract Delivery: It took over five months to receive the contracts for the wedding and guest accommodations, despite multiple visits to the hotel in June, July, and September 2024. Errors in the Contracts: The contracts contained numerous mistakes, including miscalculations of costs, incorrect guest numbers, and room reservations for only two nights instead of the requested multiple nights. Our wedding suite was listed as a "Deluxe Double Room" instead of the repeatedly requested suite with a sea view. Lack of Transparency: Despite repeated inquiries, we were told to "trust the process" and that the issues would be resolved. Unfortunately, we did not see concrete results. Cancellation Suggestion: On December 12, 2024, just five months before our wedding, the hotel suggested we look for another venue. The communication was handled directly by a senior staff member, the Sales Manager (Jefe de Ventas), who we felt was unable to provide clear solutions. When we escalated the situation and sought to involve a higher authority, we were contacted by the Area Director of Barceló Hotels Cádiz, who offered the same resolution as the Sales Manager, with the addition of a complimentary stay in the repeatedly requested suite. We felt that this offer did not adequately address the financial and emotional challenges we experienced. At that point, we decided to terminate further discussions as we no longer felt taken seriously as customers, and this further eroded our trust in the process. This experience has been incredibly frustrating and stressful, especially given the hotel's reputation. While we understand challenges can arise, we expected much more professionalism and clearer communication from a venue of this caliber. We hope this feedback encourages the hotel to improve its services, communication, and respect for clients, especially those planning such an important event. the bride and groom

Decent over all - great place, but room service was lacking. Buffet pretty good. Rooms very good in general.