Shangri-La Chiang Mai

Great location, excellent service, close to everything, highly recommended.

Title: Shocking Experience at a So-Called 5-Star Hotel – Avoid if You’re Indian or Traveling with Kids We stayed at Shangri-La Chiang Mai from 13–15 July 2025 in Room 722 with our 1-year-old baby. We were here to celebrate her birthday and had clearly informed the hotel in advance about a small celebration and decor. Despite a midnight reminder the night before, they said they would only arrange it “by 12 noon,” even after we told them we were checking out by then. At 11:30 AM, they delivered a cake that looked and tasted horrible – completely disrespectful for a birthday moment. The rooms are outdated and not well-maintained. The front office staff was cold, unhelpful, and unprofessional. Breakfast was another letdown — Indian options were terrible: the upma was dry, dosa was cold and bad, tea was awful. The hotel clearly cannot cater to Indian guests. Overall, this is NOT a 5-star experience. It’s not suitable for Indian families, and we left with disappointment and regret. – Anant Khandelwal & Aashka Khandelwal

Hotel was ok! Room is really big and spacious, loved the space in the toilet as well. However, the bathtub was dusty and water leaks out of the shower area while I was showering. There were some stains on the grout as well. While these are small details, it does make it seem like a less than luxurious hotel. If it were a 4-star hotel, these would have been negligible details

Goodddddddddddddhooooteeelllllllllllllllllllllllllll

Can’t wait to come back.

Good hotel with friendly staff. However, the buffet was subpar; both the Horizon Club and breakfast buffets were average. It took a long time to replenish the food items. I expected better service from Shangri-La.