Buraphat Resort

The room was beautiful and clean. The staff were friendly and helpful. The surroundings are beautiful. It is tucked away in the mountain, but not too far from the main road. We enjoyed our stay.

Our 3rd time in Chiang Dao which is such a lovely spot. Buraphat resort has very nice gardens and rooms that brought us back, but the service has gone down hill so much since our last visit. This time it was Fawlty Towers. No hot shower. Discover this when you're already wet, well they did came to investigate. Couldn't fix it so we were offered to move to the next bungalow the next morning. Inconvenient, but fine we did. Though not offered as much as a complementary anything for the trouble was disappointing. In the new room. A safe problem this time. It appeared the previous occupants failed to zero the combination number when leaving. A call to reception but no one came. One hour later I had to walk to reception. This time they came, heavy footed. Again they couldn't fix the problem but blamed the previous occupants. Nothing it appeared could be their fault. Then perhaps it is the management's fault for not training the staff? Or our fault for expecting that such issues should be rectified in good faith. Whatever. The staff here do not like taking responsibility for anything. A 3rd incident. 3rd issue. We couldn't open the door with our key. We noted the previous evening another couple had problems with their door lock too. We eventually got into the room after 10 minutes maneuvering the key. Again we promptly reported it to reception by phone. We told them we were going out an hour later but nobody came. We again reported it to the reception on the way out. No emotion, it appeared they couldn't care less. We were told a security man would be there after 9pm if we had a problem getting in later. This is a birthday two days away. I suppose we're too fussy having paying full price (in low season) and expecting everything to be right. We should just shut up. That was definitely the attitude. If not Fawlty Towers then Fawlty staff or Fawlty management perhaps, for poor training. Impossible to tell. Sadly we will not return to this lovely view. For you, hope you don't run into Basil and Sybil. We would have accepted O'Reilly...Manuel even. Oh and don't expect a gin and orange as compensation. It won't be forthcoming.

Beautiful resort. The pool was surprisingly cold so we didn’t swim. Beautiful environment and sunset. Also a great cafe and restaurant on site. Only negative thing was we had NO hot water. I was looking forward to a hot shower that night and was disappointed.