Hotel in zona Lions Park Tree House, Cheyenne

I have been to this hotel before and had some issues, but nothing like a few months back where I had the most awful experience. . . or maybe I should say my lady friend who lives in Wyoming had the awful experience. She wanted to have me visit her and do something nice to me, so she reserved a room ahead of time with no issues. However, once she arrived ahead of me to check in and set the room up, the person at the front desk told her that she was on a blacklist and that they could not rent a room to her--- even though they had let her reserve it in the first place. She asked questions, but the person at the desk was quite rude to her and would tell her nothing. She is a Best Western member (and Sure Stay is covered under Best Western) and told them that. They simply indicated they did not care, and would tell her nothing about how she was on some black list, and more imporant, WHY she was on the list. They would give her no information. Obviously she was quite upset over this, but refused to let it ruin our weekend. Thankfully, the other Best Western in the town, when they heard what had happened, looked her up in their records and said she was NOT on any blacklist that they could see. They at the last minute were able to reserve her a room , as this all happened on the day I was travelling up to Cheyenne to meet her. She called me to divert me to the new hotel, and we met up there. To this day she has not been informed by anyone as to what she did to get on some blacklist, or if possibly I did something to have her on the list--- she always makes the reservation, but I tend to be the one who pays for the room. To me this is not only silly, but highly unprofessional as well to not let a customer who has been to the hotel more than once in the past know why they are no longer welcome. My lady friend appealed to the Best Western corporation as to what had happened, but was unable to find out why this wild situation occurred. She has since decided that she wants nothing to do with the Sure Stay hotel, and I fully concur with her decision. The hotel business is difficult enough without alienating your customers and not telling them what the problem was to begin with. As I go on Tripadvisor regularly, and get emails from them, though it has been last year that this happened to us, I have NOT forgotten it, and wanted to display my disappointment at Sure Stay for their behavior. Shame on them for their actions, and shame on them for almost ruining a celebration of one of their repeat customers!!

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La stanza è grande, pulita, il personale è molto entusiasta.

Ottimo, simpatico, tranquillo 👌👍. Ottime posizioni facilmente dentro e fuori dall'autostrada, il personale cordiale sa come prendersi cura dei propri clienti. Consigliatissimo, vale ogni centesimo speso.

不錯不錯不錯不錯不錯不錯 酒店停車：有免費車位 酒店房型：特別大，裝修也非常精緻 適合帶狗狗入住 酒店前台：態度很好很客氣

Molto minimalista, decoro moderno. Situazione conveniente. Servizio buono e colazione mattina aveva un paio di opzioni.

Il mio hotel è stato molto confortevole e confortevole, e la stanza era pulita, comoda e tranquilla. Il letto era molto confortevole e hanno scelto diverse cucchiai, come: soft o medium. Il colazione ha offerto una grande varietà di uova, bacon, tosta, muffin e waffle. Una mattina avevano maiale con ciliegie verdi che erano grandi e amavano la ricetta!! Una sera, quando sono tornato, ho visto che avevano fatto dei biscotti e del popcorn, questo rendeva il soggiorno ancora più bello. Grazie per il grande soggiorno!

酒店很新很乾凈，前台態度很好，早餐也挺好。 健身房不行，太小沒什麼設備