Hotel in zona Kohunlich, Chetumal

We only stayed two nights, and unfortunately there was a rainy cold front which prevented me from using the pool. It is so lovely, that made me sad. At least there is a very large palapa sitting area with a bar and restaurant so we didn’t have to stay in our room the whole time. It is a nice size small resort, and easy to get around with paths through the lush jungle. The rooms are lovely, large thatched roof porch with a hammock and furnishings. Unfortunately again, the roof had some holes and leaked and it was all wet so I didn’t use it, including the hammock. The room was large, bedding very comfortable with fluffy pillows and very soft bedding! The sheets smelled nice and clean! There are nice handmade wooden shutters on the doors and interesting sliding screens that covered the widows so it was and dark for sleeping. Our first night we had turn down service with a treat. I. The morning a basket of coffee was left on the porch with some sweet breads. But the rules said no food or drink was allowed in the room! Lol The meals were very good. Usually All Inclusive serves buffets but we got to choose from daily specials and were served our meals. I liked that! Now for my problem- which was resolved. I just think it should not have occurred in the first place. This was a splurge for us, almost $300/night. When we were brought to our room it smelled musty. It should have been refreshed before they brought us. I should have mentioned it immediately but we had a long day driving in the rain and wanted to get in the room. I couldn’t sleep that night from the smell that increased as time went on. Since it was chilly we closed up the room. We should have used the AC to help but it was cold already! Besides the musty smell ( which could have been perpetuated from the rain, the bathroom had a terrible sewage smell! We were offered to move our room, which would have been a pain, so we allowed them to treat it. They poured bleach in the floor drain and it helped. Then we were afraid to shower and wash away the bleach. One thing they should mention at check-in, is that you can leave a tip for the employees at the end of your stay. We left some cash as we went but it is more convenient to leave a lump sum to be distributed amongst all the staff. I asked about the tipping policy but was not told that was an option. Overall, I think it is too expensive for what you get. We have stayed at luxury haciendas for less, and expected more here. If you can get a coupon or belong to the RCI it is worth a visit.

Centro della città. Accesso facile. Personale molto cortese. Camere e servizio eccellente.

Hotel buona posizione, servizio, l'unico dettaglio Internet è instabile. Tutto il resto è bene

L'hotel era pulito, i dipendenti erano molto utili e gentili. Vorrei che potessimo stare più a lungo! Il posto era bellissimo. Quando entrammo ci salutarono e ci aiutarono a capire tutto, ci raccontarono del loro piccolo negozio sul lato dell'hotel e era così bella e ha tutto quello che dovete suggerire io di andare lì se dovete comprare accessori, Le forniture di bagno e, naturalmente, i snacks, ma l'hotel non permette di portare i snacks in modo da tenerlo in mente. Finora abbiamo amato questo hotel e pianificato di andare di nuovo là!

So you're going to Chetumal!! It's not Cancun...so put your expectations in line with your destination. This is a small city in an area not frequented by big money travelers. My wife and I went here for some business and some R&R. What we wanted: Safe, clean, friendly. What we got: Safe, working on it, and friendly. The location was awesome..at night there's a boatload of taco trucks and churro carts behind the hotel on the beach-boardwalk. We ate there at close to midnight and sat on the wall with our feet in the water. Everyone was friendly and safe as can be. The Tryp locks the parking lot at night to keep thieves away from your car. Property crime is as serious as it gets down there. Use your common sense and you'll be fine. Walking distance from several nice eateries. Good food everywhere. Room for improvement in the following areas: water pressure from shower to toilets is abysmal. This is common to the area. Cleanliness is so-so. They have folks cleaning all day long...the lobby bathroom is constantly cleaned. They use mops and buckets which leaves some ”attention to detail” issues. Same with the rooms. Clean but not detailed. For $35/ day....we got a place to rest our heads, take a shower and start our day from there. With that context in mind - no complaints. If you're on a Honeymoon looking for 5 star VIP...this isn't it. I applaud their efforts and believe they will improve over time. PS - if you're on the third floor...which I recommend....you need to take the stairs.

Sehr zentral gelegen, freundliche Mitarbeiter

La casa non si preoccupa di sapere se siete in grado di dormire o no! Prima di tutto: non c'è nessuno che lavora al bar/restaurante durante Covid. Ok. Sarebbe stato bello sapere che. Ma sembra che sia tutto a posto se la gente si sieda nel giardino, gridando i polmoni, dopo mezzanotte, questa è la nostra prima notte. Nella mattina del colazione (che dovrebbe essere incluso), abbiamo scoperto che si deve scegliere tra un succo arancione O un frutto (veramente) piccolo - piatto! Seriamente???? Si deve pagare in più se si vuole avere entrambi! Il resto del colazione include pane tostato con burro (senza difetto), latte e uova. Ma se non vuoi avere uova ordinarie, devi pagare un'altra. Quindi non essere indulgente e chiedere formaggio o qualcosa del genere! E il cameriere era il primo durante il nostro viaggio, che non poteva indossare la maschera correttamente, quindi il naso era fuori tutto il tempo. Dobbiamo pagare anche per questo? La seconda notte un autobus è arrivato a mezzanotte e ancora una volta c'era un grido in tutto l'edificio. Il ragazzo al reception-desk mi guardava e non ha detto una parola, quando gli ho chiesto aiuto per fermare la grida. Non ancora! Se ancora decidete di dormire qui, assicuratevi di non essere al secondo piano vicino alla macchina del ghiaccio, perché è anche molto alto, ovviamente. Portate le orecchie e bevete. Così potete festeggiare nel giardino tutta la notte. Sarebbe il posto migliore per farlo, non si preoccupano affatto.