Hotel Hampton by Hilton a Chesterfield Township

After doing our homework, reading reviews & the fact that the hotel is quite new; we decided to check in. We had been on the road for almost 12 hours. The lobby/breakfast area is bright and well designed. We did wait for several minutes for a desk clerk to come to assist us. We asked for the best rate on a suite. And were told that only a few suites were left (Mon afternoon) and that only so many were set aside for discounted rates. My husband and I exchanged looks, deciding whether to leave. The clerk then came up with the suite/rate we had asked about. The suites are lovely. Very large, with every amenity you could want. (Full kitchen with stove, oven, microwave & fridge). Lots of closet space for a longer stay. BUT this is the where my rating changes to a 3/5. The suite was not very well cleaned. There were beads, (from a child’s craft) all over the sitting room and bedroom floor, along with potato chips. And candy wrappers on the couch. For a new hotel, it needs some touch ups and wipe downs. Oddly the shower has a 1/2 glass wall, meaning the shower head does spray somewhat onto the floor. Not a deal breaker. But odd. The breakfast was the usual free fare. There was a good selection and there was lots left. Checking out…I had to wait again, for a few minutes, for the desk person to show to the counter. The exterior could use some TLC. There was a lot of garbage on the grounds. It looked like spring maintenance had not yet been started. *The original check-in comment about room availability hotel? The parking lot certainly did not reflect this. Maybe it’s a marketing strategy.

Siamo rimasti qui per un viaggio in Detroit per prendere una macchina, un ragazzo ha raccomandato questa posizione, perché era nuova e vicino alla sua casa e negozio in un'area sicura. La stanza era eccellente! Grande letto, comodo e molto pulito. La bagno era una delusione. Lo capisco, è un hotel! Ma almeno i contrattisti che sanno come coprire la stanza e finire il lavoro di plastica correttamente. Anche questo è 2020, perché hanno usato un piccolo bagno invece di semplicemente fare una passeggiata in doccia è al di là di noi. Un altro grippo è stato il bar di doccia che si è ripetutamente abbassato, le tubature con cadere e sembrava un lavoro di hacking massiccio.

If you are looking for a location with the customer in mind, this isn't the place. My husband had business in Michigan and the company booked us at this site. I tagged along for some time away. The facility is clean, but the service is lacking. We needed a late checkout on the final day we were there as his meeting didn't end until the same time as check out. I wanted to be able to stay in the room and load the truck when he got back...we only needed an extra hour. I started calling the hotel two days before we'd arrive to see about the late check out. I was told I had to call back the next day as there was no one there to authorize it that day. So I called the next day only to be told they couldn't do late check-outs until the morning of departure. What? That is crazy. We needed to know before then as the check-out time determined when we'd have to load the vehicle and if I'd have a place to wait for him. We checked every day to see about the check-out time only to be told they couldn't tell us anything. The day before we were to leave, the desk clerk told us we should be able to arrange a late check-out that evening. When we came back from dinner, we asked about the check-out again. This time, the desk clerk, who was lounging in the chairs in the lobby, told us we couldn't do a late check-out until the next day and she didn't know why the earlier clerk would have told us we could do it the evening before. So I called the front desk at 12:15 a.m. to request the late check-out and was politely told it would be no problem and it was arranged immediately. Give me a break. I can't believe they couldn't do a late check-out earlier in the week. The company hosting the meetings my husband went to told him they'd had the same issue with the hotel in the past when they requested late check-outs for spouses attending with their spouse. In addition, in-room amenities are missing. No coffee maker is available nor is there one you can get from the front desk. They keep carafes of coffee and ”hot” water in the lobby. The water was lukewarm at best and the coffee was the worst I've ever had. It looked and tasted as if it had been sitting in the carafe since the day before. No closet to hang clothes in the room nor drawers to put anything in. They have storage under the bed and some pegs on the wall to hang things as well as hangars above the refrigerator that are too short to put much on. Our bathroom door wouldn't stay open so we had to block it open with the Kleenex holder. The small working area is next to the register for the heating/cooling so either warm or cold air blows on you while you are working. We saw very few guests staying at this location. Maybe if they kept their customers in mind, they would have more business. I hope my husband's company picks a different location for future stays.