Homewood Suites by Hilton St. Louis - Chesterfield

Good and bad First of all when I checked in, I could hardly understand the clerk as our English was really terrible. Secondly, we found a bug in our room that was alive, crawling over my leg when I was sitting on the couch and then later another dead one in the bathroom! We asked to get a refund on the last day and they told us we couldn’t because we had booked through you. So instead, they moved us to another room per our request. The breakfast they offered was good and the gentleman on Friday morning was extremely bubbly and friendly.

Housekeeping Discussion Our room was not as clean as we would expect. Found old candies on the floor. Refrigerator was streaky with fingerprints. Disappointed.

We arrived and checked into a room with hair in the bathtub, and food smears on the refrigerator. Also, the shower gel (hooked to the wall style) was COMPLETELY empty. The 2nd evening, neither of our keys worked so i had to go down to the desk for new keys They didnt provide daily housekeeping, which is fine, they state they service every other day. So i went down to the desk for clean towels, which the clerk said she didn't have any to give me. It took almost 2 hours for them to bring them to the room. Day 3, i stopped at the desk at 9 am, on the way to the funeral we came into town for, and requested housekeeping. We didnt arrive back until around 4, and no housekeeping had been done. So, once again, i had to go down to the desk. They said they would send someone. An hour passed, and they called our room to tell us that they couldnt come, and that we had left a sign on the door for privacy. First of, thats simply NOT true. We didnt leave a sign on the door, AND we specifically stopped and requested housekeeping. So now, i ask can they at least bring us towels, which they did shortly after. All in all, it was extremely disappointing to spend over $600 for 3 nights in a dirty room with no housekeeping and trash and dirty towels piling up. DO NOT RECOMMEND. Spend your money elsewhere.

Good place Good place to stay. Only two elevators up toward the fron of the hotel. If you reserve a room on the 2nd or 3rd floor make sure its close to the elevators if you have trouble walking. Kind of maze like finding your room. Otherwise good place to stay.

Loved sraying at this hotel. Very friendly staff, great rooms; convenient kitchen, within walking distance of many places, great stay overall!

Great experience only set back room was not ready at 3:00pm.