Hampton Inn & Suites St. Louis/Chesterfield

The service there is nice. The bathroom smells like urine, I was able to figure out it was coming from the shower curtain which they changed but the smell still

It was a really pleasant stay. The hotel was nice. The room was nice and clean and the staff was very helpful and kind.

So when I first got to this property it was kind of a turn off because no one could find the front desk clerk. I even went to my car because I got tired of waiting and called a couple times so finally about 10 to 15 minutes later someone showed up at the front desk and I was able to check in. Was there a basketball tournament and since it ended late I didn’t find out until after midnight that we had clean and bedding had hair all over it so we had to switch rooms in the middle of the night which was a huge inconvenience and then I couldn’t go to sleep after that. I will say that the hotel staff was very kind and accommodating about it. They also showed great service recovery and reached out to me on their own apologizing for the issue and asked what I wanted them to do. I requested to be comped for the first night which they obliged, so I’m extremely appreciative for the great customer service, follow up, and follow through!

The Bed was horrible. Had a mattress cover on it that kept coming off during the night. The mattress itself had brown stains. Not comfortable. The facility itself was nice, pool area was good, breakfast was tasty.

After having issues at another hotel with them understaffed and our room wasn’t ready even at 6pm- they took us in with open arms! Very satisfied with this hotel all around!!

Very pleasant stay Very comfortable, clean and up to date. Excellent variety for breakfast to include fresh cut fruit. The bed was very comfortable.