Travelodge Hotel - Chester Central

Stayed for 2 nights and sadly one of the most disappointing Travelodges we have used. There is very limited parking to drop off luggage (2 /3 spaces) and the discounted car-park involves crossing a very busy road or a very long tour round a one-way system. The Accor carpark itself is very cramped with not enough room on ramps for vehicles to pass. On arrival the receptionist was not friendly and very dismissive when I asked for directions to the car-park. When we returned to the hotel during the day our key did not work and it took ages to have anyone to respond to the phone number shown on reception. Our room was smaller than any other Travelodge super rooms we have experienced and, as others have said, we question the size of the bed. Although we were street-side we were not troubled by outside noise. We were however disturbed by neighbouring rooms slamming doors - not really the hotel's fault I think Travelodge should provide free wifi for their suoer rooms- it is easy enough to give guests a code. I completed the Travelodge customer review with various comments which really needed a response only to find that in the acknowledgment they say review remains anonymous and they will not respond to comments. In other words there is no easy way to give them feedback.

Brilliant location, central and walking distance to racecourse. Great service from reception staff, always happy to help with a smile on their face and go the extra mile. Natalie was brilliant and saved the day with a safety pin! Thank you again!

Great sized room, location fab, Sanjay helped me out with some connectivity issues. Only thing to say was that the air con unit made a weird noise is the night, but a bit of jiggery pokery sorted it out, and it was a bit odd having the breakfast boxes but the kids liked the novelty.

Never slept on a mattress that was so uncomfortable, it was that uncomfortable that I was tossing and turning all night in pain. The pillows are rock hard and make your head hurt. Also if you want to watch TV you have to pay for WiFi otherwise you only have few channels to watch.

Noise comes through the floor and really hard to sleep when they have events on in the bar below avoid. Staff don't care and neither does the firm. You will receive a boiler plate notice that your staying at your own risk.

We looked fwd to our stay at the ‘newly refurbished Chester central travelodge’ We’re VERY disappointed. The room was filthy. There was a big hole in the wall! The bathroom door handle was hanging off a screw was missing. Exactly the same with the hook on bathroom wall. The sink overflow was BLACK with mould. There was a yellow sticker on side of toilet. The room was not cleaned for the 3 nights we stayed just got fresh towels. All paintwork was very shabby. The air con didn’t work. The lift was dirty not cleaned at all during our stay. Disabled toilet out of order for the whole of our stay. I could go on!! Have given two stars as reception staff were ok even though reported issues were not addressed.