Hotel in zona Towne Place at Greenbrier, Chesapeake

E' fantastico.

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

La stanza è pulita.

Il lavoratore del dipartimento frontale era molto attento a garantire che avessimo il letto a rotelle che avevamo chiesto. Il colazione era bello e il lavoratore si è spostato per trovare più opzioni di pasto per il mio bambino piccante. In tutto eravamo molto felici del servizio che abbiamo ricevuto.

Questo hotel era assolutamente bellissimo. Da soggiorno, al personale, il brunch, tutto era di alto livello. La posizione è grande, vicino a molti ristoranti e posti di raffreddamento con buone vibrazioni. Sicuramente consigliere e saremo sicuramente tornati. Abbiamo trovato un posto dove stare a Norfolk.

L'hotel è in una posizione molto grande, è pulito e il servizio è stato grande, molto amichevole. È sceso (scenario e ascensore sono dischi) e non si sente completamente sicuro a volte da lì intorno e attraverso la strada all'hotel. Anche la scansione del codice di barre non ha funzionato e ogni volta che ho dovuto chiamare l'acquirente (ma l'hanno aperta non appena l'ho scannata di nuovo per loro). Saperlo, se il parcheggio è una priorità alta, è molto conveniente, non solo il livello Marriott.

Servizio al cliente molto pulito e fantastico.