Hampton Inn & Suites Chesapeake-Square Mall

The carpet is filthy! The curtains were ripped. I booked room with pullout couch but didn't get it. I was there 4 days. They never cleaned my room and never had clean linen or towels ready. It was always in washing machine. I will never stay there again.

The pool was not open due to on going maintenance. The shower needed to be repaired… the carpet was dirty. High noise level in the mornings

It was very convenient for our stay. The staff was nice and friendly. Black out curtains were nice and the a/c was good. Things that we didn't like....the bathroom had a hole in the ceiling, the toilet was uneven and the seat not straight, the shower was not appealing to look at (gross!)-water damage near the shower door, mold and mildew stains in the grout, the shower gel was not mounted, the lotion dispenser was in a strange place and empty, no stopper in the sink, the bed was in an awkward place as was the corner nightstand, the lamps were dusty and the finish was old, the elevator button was missing-just a hole. We stayed in Room 208.

Pool was closed and kids were extremely disappointed. Staff was not friendly and helpful. Had to change rooms due to water all over floor and toliet running. To them not a big deal to us big deal. Would never recommend

A guy named Terry Fleming checked us in was rude, the room was very muggy. Couldn’t walk on the floor without shoes because of a dirty floor. Exposed wires under AC unit, mold in the shower and all over the drywall and the smoke detector was covered with a tissue. When I received a text from Terry Fleming asking how my stay was so far I explained the issue described above. He sent another text asking when was a good time to call, I said anytime. No phone call and no more communication from him. I wish I would have read more of the reviews because several people have the similar complaints. Shame on Hilton for allowing that hotel to represent the Hilton name. We will never stay there again!

The staff were so kind and helpful, and the room was perfect! It was spacious and very comfortable to stay in! Thank you all for the lovely birthday/vacation