Hotel in zona DeVry University, Chesapeake

Il terreno è tranquillo, la stanza è adatta per il viaggio d'affari, spaziosa e confortevole, pulita e pulita, e la colazione è deliziosa.

Hilton honors member and this will probably be my first and last stay at Tru. We were only there for a night but definitely used to better. We weren’t allowed to check in 20 mins early. Receptionist said there were no clean rooms-weren’t buying it but ok whatever we waited. Then later, arrived back from an event at 12:40 and my digital key didn’t work. I guess the night receptionist was napping because I spent 15 minutes buzzing, banging, and calling the desk before she got off the sofa to let me into the hotel.

Worst hotel stay ever. Booked 2 rooms, paid $1500. This hotel is no way a 3-star one. It’s dirty everywhere. Furniture in the lobby are leather-like material, and they are very dirty, clearly rarely cleaned or wiped. We booked rooms with free breakfast and the table where we had to sit to wait and eat was dirty, we had to call someone to wipe it clean, and even then she didn’t do a good job. We stayed from Saturday to Wednesday and not one single time the housekeeper stepped foot in our rooms to clean, despite seeing a housekeeper roaming around the hallway with her cart. We were told full cleaning day was Tuesday and was asked if we wanted our room cleaned; we answered “yes” but the housekeeper never showed up, not even to replace towels and rags. We only had clean towels on the first night. The second day, housekeeper removed dirty towels from room, left them outside the door, and never came back to pick them up. When we returned to the room after a full day of activities, we were greeted by dirty towels by our door. We were told someone was coming to pick them up, that someone never showed. This happened again. We had to go to the front desk to get clean towels and toilet paper. Our trash accumulated and we had to take them out ourselves for fear of being charged extra for leaving the room dirty, even if their housekeeping service should be taking care of that. You never know. Room doesn’t come with an iron but a steamer that is very inconvenient to use. We are working on getting refunded for our stay as we didn’t receive anything for the amount we paid. I understand being short-staffed but to charge guests $1500 and no service except for a mediocre bed to sleep on… imagine having to get your own towels and toilet paper from the front desk. When we checked out, the front desk asked us about our stay. We told her all of this. She said she was sorry, and was visibly embarrassed. She said she would have done anything about it but we have to go through Priceline to make things right as we booked our stay on their site. Went through Priceline and were told to go back and contact the hotel as it is a hotel issue. A total rip-off.

Pros: - near lots of restaurants and shops -The room was very spacious - Room had a microwave + mini fridge - comes with breakfast - lobby was very nice and had food + drinks Cons: - requires $25 holding fee once you arrive - room was dirty - found multiple used tissues on top of the AC unit - visible grease marks / smudges on the headboard and night stands.

I rented two rooms for family for my daughter’s wedding. I recommended the hotel to other friends for the wedding as well because I’ve always had good luck with Homewood Suites. This is nothing like them at all. The rooms were dirty and when my mother checked in the next day after we arrived the room was not only dirty but the bathroom was atrocious. She found dirty rags, used panties and nothing had been touched in that room. I went down and complained immediately and asked for a room change and they couldn’t do it because they were at capacity and didn’t have any rooms available….ok I get it. I asked for somebody to go clean the room. The “engineer” went in removed the items to include the shower curtain and replaced it that was it. I asked them to do a deep clean the next morning when their staff arrived. They didn’t even touch the room…the whole stay through Monday! This was the dirtiest Hilton I’ve stayed at and I have stayed at a lot of them for business and pleasure. So much so that I’m a Diamond Member with over 800k points. Now I know this is not all Hiltons but where is the courtesy of doing the business in which you operate…hospitality! It didn’t feel very hospitable and won’t stay at that hotel again. If you’re looking for a hotel to stay think about using something other than this. I still have not received any response back when I made my complaints and doubt they even care about their customers to respond when it’s necessary. Good luck and hope you enjoy your stay elsewhere!!

Very clean hotel .And front desk people were very friendly and after checking in remembered my name and spoke anytime I went thru the lobby .A+ hotel amd highly recommended them next time you are in the area.

The clerks were polite and competent. The room was clean. We paid top dollar for a bare-bones experience. There weren't any travel sized shampoo, conditioner, or body wash. They had an unknown brand of particularly harsh product in pump bottles permanently affixed to the shower wall that left my skin dry. The door wasn't tight; it let light in around the perimeter. The shower door wasn't hung correctly, and rolled open until we stuffed a washcloth in to keep it closed. Breakfast was available, but not free. There's plenty of competition nearby, so I'll stay elsewhere next time.

Il colazione è delizioso e ci sono strutture come lavastoviglie, quindi è molto conveniente per un lungo soggiorno. Il personale è amichevole e consigliato

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.