Polo Cherrapunjee Resort

Location is excellent. Cleanness is good but rooms need maintenance. Wifi is not working properly. In my room no 511, mobile signal is not coming, moreover intercom is also not working. How we get connected with reception, is a big challenge. They should change the name of Hi Tea. Because it's not a hi tea. It's just tea with one snack. They need to know the meaning of hi tea. They offered hi tea on 1st floor, so for them ,its high tea. Food quality is good. There junior staff needs training. They don't wish you when they pass. They close lunch orders before mentioned time in menu.

Sita, you're an incredible singer! We had an amazing time at Polo Orchid, thoroughly enjoying your performance. Your voice is truly gifted, and we can't wait to hear more from you! God bless you, Sita! Your voice is a blessing to all who hear it

Food quality at dinner was not upto the mark. Service level degraded compared to earlier days. Online support during booking was not satisfactory

Absolutely wonderful manager Sri Pawan. Could get instant solution for any issues. My wife dashed against glass wall and he immediately ice pack and assistance before we could say a word.My wife recovered very quickly .Foodwise it was top class. Every minute attention was given to every item. Top it all we could get tips on yoga when we asked him. Room was v good.well done polo,keep the standards. Exceeded my expectation

It was indeed a pleasant stay. I stayed in waterfall deck suit. I went for my anniversary and I must say it was really celebrated well. This hotel has a very scenic view which can't be beat by other hotels. Plus it has some amazing packages. I took their breakfast by the fall package for my anniversary morning and it was a blast. You can make great memories here. All the arrangements done by the hotel was literally touched my heart. Specially Mr. Pawan and team made sure that we have best anniversary celebration here. There were dedicated photographer, chef and waiter for us. Everything was arranged just perfectly just the way I wanted. I was feeling like a star 😛. So overall very good property, very good staff and very good service. Though the price is a bit high but that is totally worth it. I would definitely recommend this hotel and the breakfast by the fall if you coming for a special occasion.

We recently stayed at Polo Cherrapunjee Resort with our two families, which included two small children—a 2-year-old and a 4-year-old. While the resort itself is set in a beautiful location and our stay was comfortable, what happened at checkout turned into an unforgettable experience for both good and not-so-good reasons. As we were about to check out, our car suddenly broke down. To make things more difficult, it was raining heavily, and we had no immediate help or way out. With small babies in our arms, we were stranded for almost 6 hours while waiting for repairs. During this stressful time, we were incredibly lucky to meet a wonderful staff member named Faste (I may be misspelling his name—apologies for that). He truly went above and beyond for us. Despite the weather and distance, he personally took us to a mechanic far away from the resort and stayed with us through the entire ordeal, right up until our car was up and running. His kindness, patience, and willingness to help in such difficult circumstances touched us deeply. People like him truly make all the difference, and we are immensely grateful for his support. However, we also encountered a rather unpleasant incident. There was a security guard, a bit on the heavier side, who usually greets guests upon arrival. Despite seeing us with babies in our arms and standing in the pouring rain, he refused to give us an umbrella simply because we had already checked out. His attitude was cold and unhelpful—as if we were going to steal the resort’s umbrella. This was deeply disappointing and completely inappropriate, especially under such conditions. To summarize: Huge thanks and appreciation to Faste for his humanity and help. Resort management should seriously train staff like the security guard to handle such situations with basic empathy and hospitality. Would love to give 5 stars, but 1 star less for the security's behaviour. We hope to visit again someday, and we truly wish the resort all the best—especially with amazing staff like Faste on board.