Travelodge Cheltenham

Found the location easily , hotel LOOKED ok... but that's where the positives end. Arrived 45 mins early wasn't allowed to check in as room was being cleaned ( which is fine we were early). Was told to scan the QR code to pay the £8 parking charge which ups the amount to £10 , So I paid at the machine £8.. I young girl came up to me and said she was homeless and where was I from so I told her and then she wanted to know where we was going I told her somerset.. she asked could she come with me? .. er no. When our room was ready we got in the lift ,that and the corridors needed hoovering. Our room was no better! It was a super hot and was supplied with a little fan. Noisy hotel. Not sure what's going on with this hotel, could be for homeless! But definitely last time I'm booking a travelodge anywhere! As this is the second time ive had issues with the last two hotels and they have never bothered to acknowledge my concerns . But my biggest hate is unclean rooms and bathrooms.

For a new Travelodge, you could tell it was designed by accountants. There was cost-cutting all around the room.

Avoid this hotel. It is very noisy - busy road one side and fast food restaurant the other. People smoking right outside the door to the hotel with cigarette smoke and noise coming into the room through the night. No aircon and reception had run out of fans. It is a budget hotel, so I wasn't expecting high end, but the basics weren't there

Ok for a last minute trip where we would be out all day. Staff were friendly and helpful. A bit basic

Firstly £8 to park. If I was in the town centre I would expect this but I’m on some roundabout with only a dreary Harvester and a KFC. The bad night is not entirely Travelodge’s fault as it can’t be responsible for its guests however- Our first room overlooked a roof with aircon units/ extractor fans. Not ideal on a warm night. The noise was horrible. Fortunately we were able to move rooms. Unfortunately many of the rooms away from the air con units overlook the car park and front door and Harvester entrance which is very noisy with chatter. The room was so hot, a small desk fan wasn’t much help, eventually we had to open the window. We were woken up at 2.45am by noisy guests in the room above then 4.45am by a loud group chatting and laughing below our window. Maybe it’s because it was August but I guess what I am saying is if you want a quiet night this hotel isn’t for you. It’s walkable to a B&Q etc and an Asda. Otherwise there really is nothing here. It is very close to the M5 for a fast getaway. The room itself was fine, small with a comfortable king bed and tiny TV The reception staff we met were delightful.

Horizon parking not very helpful if you inadvertently over pay the parking fee! Despite several attempts to get a refund provided evidence not a very satisfactory response.