Chelmsford (Springfield)

This is a seriously tired old place situated hard up against the A12 trunk road and surrounded by a truckers lorry park. The allocated room less than clean. Very poorly lit. Very noisy. The bathroom was at best grubby and in dire need of retiling and a coat of paint. A far way short of the usual Premier Inn accommodation standards. Oh and the bed was on stilts .... anyone under 5' 6" tall would likely need a ladder. We didn't stay. Took a shower and left.

The bathroom was terrible. The bath was old with chips and stains all over. The tiles were stained and chipped and discoloured. The sliding door was barely functional, unpainted wood with paint marks in various places. The tap would spray water up towards you if not careful. One of the worst I've seen.

Not good, reception was rude and un inviting at all. Went into reception and just got blunt answer. Carpark was charged at extra and wasn't advised on the booking page so basically a hidden charge. I booked as the cheapest as I only needed a bed and after the carpark charge and rude reception I definitely won't be using again

We had a comfortable and enjoyable stay which was made special by Rosie a member of staff who was professional, delightful and knew how to make us feel welcome and valued. We have met her on two recent visits and on both occasions she has enhanced our stay.

We stay at this premier inn a few times before but it has lost its appeal for us. We couldn't have dinner there and had to drive to another premier inn this wasn't far but a problem for us. We then got a parking fine due to parking for 40 mins then returning. Very poor as premier inn doesn't own the carpark. Especially when we have paid to stay there and have to pay to park. Staff were not that helpful when I later rang to ask about the parking not interested in helping at all. The rooms were ready but they wanted £10 more to get the key 30 min earlier. Breakfast was not as good as normal and it took 20 mins to come. Will try and not use Premier inns anymore. Will use air B&B from now on better service and don't have to pay to park. The company is not as good as a few year ago. Going down hill fast, won't be long and they will sell out and fill up with migrants. Very poor

I last stayed at this Premier Inn in December 2021 and it looks as neglected now as it did then. The recepetion area looks alright and some effort has been made to make it welcoming, but go into the corridors and rooms and it's a completely different story. While my room appeared clean there are plenty of things that need doing. The desk chair was covered in stains, the paint was peeling from around the window, the window ledges and frames were mouldy, the mastic and tiles were dirty in the bathroom. Everywhere looks tatty and in need of refurbishment. Had I stayed on my preferred date my room would have cost me well over £120, it was only just worth £42 I did pay. On the plus side the staff are amazing. Joe the duty manager when I checked in was very helpful, friendly and professional. Later in the evening Deb, Brooke and Amy were outstanding. They were so busy at reception, the bar and in the restaurant, but they dealt with everything calmly, with a smile and a friendly, welcoming attitude. It is definitey the staff that make this Premier Inn, without them there would be no good reason to stay there. Maybe, the powers that be should invest some money in their older properties instead of just wanting to add to the ever increasing room stock. Having to work and stay positive in a tatty, forgotten workplace is not easy.