Travelodge Chelmsford

Located on a roundabout so very noisy. No aircon and it is a really hot hotel, so hot they don’t bother supplying duvets. Breakfast was v poor, rehydrated mushrooms, cheap sausages, coffee machine was broken, the juice dispenser was filled with water….. Not impressed, please don’t waste your money staying here.

The room had a bad smell, the window would not close. The bed and bedding had stains on. The curtains were ripped and holes in the towels. For £145 the cost was very expensive for a very low standard room. This room should not be sold before being refurbished

Hello. Just to clarify my circumstances, I have just left the hospital after staying there for 3 1/2 months. Unfortunately I'm too unwell for family to look after me, I know am classed as homeless and have carers. No sympathy needed. When coming out of hospital I was put in the travelodge in Chelmsford. During my 3 week stay in this travelodge, I have witnessed the manager get in a guests face shouting, are you treating me, when going down the lift I heard him laugh to his staff about that person. Fair enough that person shouldn't of been there but never treated that way. When my carers came, I didn't answer the door as I was in a lot of pain, when the carers came in, they told me that someone at the front desk said I might of soiled myself. Completely unprofessional, if I had I would need the door open. I addressed this to the manager and he wasn't keen on my comments. I believe it to be him as I know he was working during this time. I had asked one of my new carers to go to the front desk and see if I could have my breakfast made fresh as the last meal I has was very dry and the eggs were soggy. I also found a hair in the plate but I didn't want to address this due to the stress. While my carer was asking him, he started shouting at my carer. I asked him to leave. Shortly after I had a room clean but I noticed my bathroom floor wasn't cleaned, as I had a milkshake spill near the sink. When getting out the shower I twisted my leg and fell. I called the manager to let him know what happened and he started raising his voice, telling me I'm making accusations against his staff. I had felt completely uncomfortable staying there, unfortunately during my stay my vehicle was struck in a hit and run and I also had fraud on my account. I can't get the correct pain medication until I'm in a permanent occupation. This all caused me alot of stress but I would never take it out on other people. 2 other members of staff, Debbie and her colleague were also very rude to me. Many times when the council hadn't renewed the stay, they would bang on my door before 8 telling me I need to pack my stuff and get out. I explained the council doesn't open until after 9. The managers name is jeff, I am worried how this travelodge has been run. I am know staying at another travelodge, they asked me to complete a form for security, there are notices on the walls in the shower and the beds are locked together so I don't fall. I would like to thank some members of staff at that travelodge, Soulmaz, Hope, Sophie, Msimansi, Ian and the other Indian members of staff. Really made me feel secure whilst I was breaking down. I have been to this travelodge before lockdown and I'm sure Sophie was working during this time. I highly recommend she has a management status. High respect to those members of staff, please note I wish no hate on anyone, but from how I had been dealt with, these issues needed to be addressed.