Hotel in zona Essex County Council, Chelmsford

Overall the staffing was shocking. When I got there I couldn't use the self sign-in so had to ask a member of staff. They do not have a reception. Then there was a issue with adding the meal deal on, finally got there and went to the room to find it was in a pretty poor condition with mould on the ceiling of the bathroom. Then dinner came and we waiting a long while for food, ate our meal and still waiting for our drinks. The next day breakfast was lovely, I went back at 2-3pm and the lady refused me to use the toilet as it was not open to the public, I explained that I had stayed the night so she let me in. Then I asked for the deal for ultimate wifi, sweet treat and unlimited tea or coffee. The member of staff did not know what this was when I asked for it, and had to ask the manager. He was not available, so I asked again if I could have it and the member of staff told me the wifi was already free and then gave me a cup of tea. Which is not what I asked for. While sat at reception I noticed a lot of issues regarding a lack of staff and customer complaints.

I booked to stay here as I was going to the theatre and this is really close to there and the train station. The lady who checked us in said they're renovating which may explain the mound of rubbish we had to walk past to get up the outside stairs to access the rooms (you don't go through the pub to get to the rooms). Our room was nice (well stocked tea tray) and the bed really comfy and the shower was nice and powerful. There is a lot of stairs and to find the room was a bit of a maze (even though our room was above the bar), the hall smelt fusty and needs to have windows open in the daytime although I appreciate in winter that would make the place cold. I didn't like the fact that the outer door doesn't close automatically so anyone could walk into the building from the car park next to the pub, and it was also very noisy at night - its a busy road and also the other guests were loud and kept slamming doors and shouting on their phones in the corridor but that's not the pubs fault. I think for the price breakfast should be included.

We have recently returned from a very pleasant 2-night stay at the County Hotel, Chelmsford. We only booked a standard room which although slightly on the small side was clean, well furnished and had all that was necessary for a comfortable short stay. Lighting was good and although the room didn’t have air conditioning a large fan was provided. Our room was very quiet, the bed comfortable, and we both slept well. The bathroom was spacious, clean and had the added advantage of natural light and ventilation – something I always appreciate. On the first night of our stay, we enjoyed dinner in the hotel’s Samphire Restaurant – an attractively decorated, clean, comfortable venue. The food was well cooked and tasty and service was excellent, thank you Grace (hope I have remembered your name correctly!). Prices were average for a restaurant of this class in this area. One can also dine in the hotel’s Rainsford bar – there is a degree of menu overlap between the bar and the Samphire restaurant particularly for the more popular dishes, but the menus do differ so it maybe worth looking at both before deciding where to eat within the hotel – the bar seemed to offer more pub style favourites whilst the restaurant choices tended to be more up-market. The bar also has quite a lot of outside seating – whilst this only offers a view of the car park the opportunity to sit outside might be welcomed on a hot summer’s day. We chose to stay at this hotel due to its central location as we needed to catch a very early train from Chelmsford station. Within 5 to 10 minutes’ walk from the hotel one can reach the station and the town centre with its shops, restaurants, cathedral and theatre. The hotel has a large car park but to ensure that this is reserved for hotel users (and not used as a free car park for the station etc.) a charge is made – you need to enter your car’s registration number when entering the hotel to ensure that you do not end up with a parking fine. Currently, (October 2024), the charge for overnight parking is £9.00. Overall, this was a very good stay and if we needed to stay in central Chelmsford again it is highly likely that we would return to this hotel.

I stayed here for a night out with old uni mates and it panned out to be in the perfect location for a night out in town. I didn't need to get a cab so it worked out to be a cheaper night out than I was expecting. I only had a one main issue which was that there wasn’t a TV remote in the room and had to go back and forth with the reception team to sort it out. As one was given that didn’t have any Working batteries, Another which didn’t work at all with new batteries in it and then finally the manager kindly said for me to wait in my room and he’ll sort it out for me which I really appreciated. However, this exchanged did make me late to getting myself sorted so I ended up having to rush, which is a little bit frustrating as I arrived in plenty of time beforehand. I also noticed that the cutlery down at breakfast wasn’t the cleanest. I usually crack on with this kind of stuff as I work in hospitality but the cutlery had a lot of dried food on it. I did manage to find a set that was clean enough But I had to take that from another table that was laid out. This was a little bit of putting hangover lol. Breakfast was good though !

La notte del mistero della Muder con la signorina Janet Mapletree e il supporto era assolutamente fantastico.Abbiamo un tavolo di otto amici e famiglia che tutti godevano la serata incredibilmente. Il marciapiede del Pontlands Park è stato decorato in modo bellissimo, anche con luci leggere nel candelabro per creare l'atmosfera perfetta. Il pasto di tre corsi iniziato con una salada di Crayfish era brillante, il pollo in una salsa di cera era delizioso e il trio di desserti perfetto. Tutto lavato con vini eccellenti. Grazie Pontlands per una bella serata. Ci saremo tutti di nuovo.