Baymont by Wyndham Buffalo

I can only really comment on the check in. I prepaid my room through ******* 2 plus weeks before my check in. Checking in I was told they see my reservation but have no room for me and I had to call ******* as they were diverting ******* customers to different hotels. I called ******* right away and a recording said there would be a one hour plus wait to speak to someone. This was New Years Eve. Was three hours away from home and just left a football game. Wanted my room, a nap, some food and ring in the new year. Instead I ended up driving three hours home. I did eventually reach customer service and was told I would get a refund but the damage was done. Lesson learned, always book directly with the hotel.

A large group of young people were partying very loud very late into the early morning. Could not reach front desk to complain. Got zero sleep.

A little disappointed. We had booked this hotel 1-2 months in advance and 3 hours before check in, we got a call from ******* saying that the hotel does not have a room for us. We travelled from out of country and had to find another hotel on New Year’s Eve.

I've never stayed at a hotel where they wouldn't service the room each day. No replenished towels or made up beds. The folks were nice enough to talk to and the room was clean when I checked in but from there it went downhill.

Bathroom was not clean. Hair all over the bathtub and toilet. The toilet wasnt even scrubbed (splatters all through the toilet). This is the first thing we saw when stepping into the room. Two vacuums just sitting in the hallway and not put away after cleaning was done (this was at 8pm). Garbage laying on the floor in the hallway as well.

The pillows so old they were compressed into cushions. I’ve machine needs cleaning. We made sure not to touch our water bottles on anything.

Property is tucked back behind businesses and not easy to find for ride shares. Room was great itself and quiet. Staff was friendly.

Rooms are clean and comfortable. Girl at front desk was helpful during check-in

I cancelled my stay with you 2 days before and after many attempts to reach you by phone. Due to your lack of follow through on this matter, i will never stay at your hotel nir use ******* again!!!