I booked this hotel through Amex fine hotels and resorts and have always had fantastic stays when booked through them. Unfortunately, that’s not been the case here at Hotel Bardo. Let it be known, I’ve NEVER written a poor review, even if the experience hasn’t been great but for this being a fine hotel and resort and it not being cheap I want to urge others to stay elsewhere when booking through Amex. When we arrived our room wasn’t ready, one of the perks of fine hotels and resorts is an early check in and room upgrade, neither of which we received. No problem, understand this isn’t guaranteed. But when I inquired about it with the woman at the front desk it was not met with a pleasant attitude. When we did receive our room keys we weren’t given any of the details of our fine hotel and resort stay like in other hotels. I had no idea what the breakfast rules were as well as the hotel credit we would be receiving. I wound up asking the front desk employee later because the same woman wasn’t helpful. For dinner we hoped to take advantage of the house car to take us to river street. I booked through the front desk for 7:10. After waiting, inquiring 2 times, and sitting outside for over 40 minutes we wound up booking an Uber. I never heard from the driver and that was it. When we got back from River Street there was a concert going on across the street (our room faces it). It was INCREDIBLY loud. I called the front desk to ask when it would be ending, since it was 10pm at this point. She informed me she wasn’t sure the ending time and would call me back. 20 minutes later she called to let me know it wouldn’t end until 11pm. Needless to say there was zero sleeping until that ended. For breakfast, which $60 is covered from Amex, I ordered 2 entrees and specifically said we didn’t want bottled water but would love 2 glasses to use at the water station. We were brought 2 $9 bottled waters, when I inquired about them I was told I ordered them and I specifically explained I asked for glasses. On top of that there was a 25% gratuity charged. I’m happy to tip, I always tip well, but to be charged 25% when the order isn’t even correct is crazy. I’m currently sitting in our room waiting for my revised check to be delivered, which at this point I doubt I’ll ever see. I’m a single mom that brought my kids to Savannah for my 40th birthday and this was truly supposed to be a special treat for all of us and instead it’s been met with incredibly poor customer service and a sub par experience. I highly recommend the Thompson in Savannah, I wish we would’ve stayed there again.
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