Rix Hotel Motel

On arrival could not check in as the Rix claimed our booking had been cancelled. Inconvenienced by drive on to next town for accommodation & multiple phone calls to obtain a refund. Do not recommend.

Our biggest issuse was that we couldn’t get a meal in bistro as we hadn’t booked and were directed to go across the road for takeaway The staff had a care factor zero Interesting that we received an email via Wotif about their wonderful facilities especially the Britsro and how they looking forward to our stay

Overall, very decent, and on par with the cost. Everything was clean and accessible.

Loved the history and styling of the hotel and restaurant. Rooms were well kept and updated.

Average Last minute reservation due to weather.

Booked a table a week in advance, and arrived to find a very large function happening. No prior warning or notice of this was given when making the booking. The table assigned to us was a high table with barstool-style seats which were unsafe for my 86-year-old grandmother. When I mentioned this to the attendant, I was told "we have 100 people here tonight", with no alternatives provided. As most of the function party was in the bar and not seated yet, I asked if a lower table could be provided, to which the attendant said no, and that we would have to go somewhere else. My lovely grandma tried to make the best of it, but there was no way she could have sat on those seats safely, and we left. It was very disappointing, as we had been looking forward to coming here and were left stunned by the lack of hospitality. Giving us prior notice that we had booked on the same night as a very busy function, or being more accommodating to elderly patrons would have been appreciated. Instead, we had a delicious meal at the Sovereign Tavern, which was filled with smiling faces and a lovely atmosphere (and plenty of low tables for older patrons).