Hotel in zona Ross Gallery, Charlotte

La risposta del personale è amichevole e veloce! Buon colazione! Camera pulita, lobby e piscina. Buona vista al centro NASCAR. Vicino al centro di Charlotte CATS e stazione di transito.

Hotel molto pulito, spazio gigante all'interno della camera. L'hotel è un edificio molto alto situato in una posizione privilegiata nell'area del centro cittadino di Charlotte. I servizi dell'hotel sono molto inclusivi, ottieni immediatamente tutto ciò di cui hai bisogno.

this place was amazing, great place to stay when in the town. Great service they really attend to your needs and accommodations. Nice location and beautiful views. highly recommended and would love for everyone visiting to give them a stay would not disappoint!

Marilyn si prende sempre cura di me quando sono in questo hotel. E' sorprendente e Marriott dovrebbe sapere come va di sopra e di là per un ospite. Come la Madre che hai bisogno dopo un lungo viaggio - sempre soddisfacente alle vostre esigenze. Il tempo è cibo, bevande o un check-in veloce o lei lo fa accedere. L'hotel è sempre tranquillo e sicuro. Lo faccio sempre parte dei miei piani di viaggio quando nella zona di Charlotte Southpark.

Nel complesso, abbiamo apprezzato il nostro soggiorno. La posizione era comoda per negozi e ristoranti. L'hotel e la camera avrebbero potuto essere un po' più puliti, soprattutto durante il COVID-19. C'era un rotolo di carta igienica mezzo usato e nessun rotolo extra disponibile in bagno. Non c'era nemmeno il sapone per le mani fornito.

Questo è stato un hotel davvero nudo.Buon servizio e molto pulito

This stay was a disappointment to say the least. I was able to change my room and obtain a key without an ID (I had an issue with online check in on the App) - this seems dangerous in my opinion. Additionally, my personal CC was charged instead of my Corp CC. No idea how this happened since I used my company booking website which has NEVER had my personal CC stored/used. I was told first that I swiped my personal card (checked in online) and then I was told my reservation had my personal card on it (sorry, I have the confirmation email and it has my Corp CC on it). First time in 20 years of traveling this mistake has happened. Nightmare to deal with the GM to fix - still not as of this review. To the hotel, I have disputed the charge on my personal CC; charge my Corp CC or do not get your money - time is ticking on this for you. In my opinion, it is concerning that someone from the hotel pulled a different CC (from my Hilton Honors profile) and applied it to my room. Until the hotel gives me an explanation that makes sense, this is my opinion of how this happened. In my opinion, worst customer service as well (what a combo!). Overcharged for breakfast (please stop telling me that you erased a board with vinyl letters). No actual service from T---Y F. (although different last name on badge) as I had to get my coffee and water as well as my food. In my opinion, no breakfast is worth what you have to go through with T.F. (I was sent back to wait at the hostess stand because I entered the breakfast room without her permission and did not give my room number - is that not collected at the end?) to get it. I was first told to sit where I wanted to by a person standing at the hostess stand and dressed in a Hilton uniform - safe to assume they work there, right? Well, no. T.F. Sent me back to the hostess stand where I was made to wait until T.F. got around to getting my room number and letting me Sit. Anywhere. I. Wanted. Both mornings were equally as bad for different reasons but both involved T. F. Front desk staff informed that the F&B manager came in at 10AM and the GM came in at 3PM - can I get these hours?! The part that REALLY disappointed me is the GM actually comes in at 7:30AM, and the clerk, in my opinion, decided that he would not help me by telling me that or relaying either of my messages to him. Who gets up in the morning and decides to act that way? All captured on tape (spoiler alert to the clerk, you are camera) but the GM made every excuse for him, for T.F., and for his hotel. In my opinion, I guess someone else got up that morning and decided not be helpful. His defense, he was polite to me (is that not your job? You know, the one you are paid for?!). Per the GM, NEVER had a complaint about T.F. - this is pretty much where I stopped listening and focused on their billing error. Do yourself a favor and stay somewhere else. The Homewood breakfast staff is even worse, in my opinion - either they ignore you

L'aeroporto è generalmente un hotel di gioia, ma questa casa è più vecchia, in generale!Non c'è niente da dire! La stanza è piccola, l'unica cosa che può essere detto un po'sorpresa è che ho ordinato un pollo fritto e salata in hotel. Il sapore è buono, la piastra è anche grande, non posso davvero finire.La colazione deve andare al ristorante sottostante per cena.