The Quarters on King

We have stayed here a few times and always loved the building and apartments. This time we came down for my birthday. We stayed in a different apartment then normal. We arrived Monday morning. Very nice living quarters. But we woke up the next morning to a horrible sewer smell that was so nauseating. I have never in my life smelled something so horrible. The rest of the day all I could smell was that. Smelled like it was buried into my clothes and skin. I spoke to someone at the front desk about the issue and they moved our room. We went down stairs to speak with her in person to make sure there wasn’t anything on our end to change. We explained in depth about the issue and told her they needed to have a professional come asses the issue. She was very apologetic and said neither managers were in but would give us a call first thing next day. Never got a call from them. I thought I would the rub it off, but Thursday morning when we started packing the same smell came back. It started in the bathroom then started spreading to other areas on the apartment. It was horrible. We had forgotten something and went back up and even the cleaning crew had their shirts over their nose. We called and spoke to the lady at the front desk. To no surprise a manager wasn’t in and of course she said they would call, but we haven’t received a call. Our new favorite place to stay has been ruined by gas/ sewer fumes and the management. If this was handled appropriately by management they could have saved me the time of writing this. But I don’t want anyone else to go through what we experienced. Who ever owns this space needs to reevaluate their management team and give proper training on guest facing issues.

We stayed in 201 Suite. Great communication prior to visit. Great location , but woke up at 7-7:30 with loud construction outside window and through bedroom wall . Looking outside the window on second floor noticed demolition /reconstruction to adjoining building with loud nails guns, hammering etc. This lasted most of the day and literally sounded as if construction was in the room . Would have loved to have been made aware prior to visit . Notified the office with response “thanks for letting us know. “ Tired with not much sleep we headed to parking lot and car had been towed . Be very careful about the parking area. Several on George St and we parked in the wrong lot . Needless to say $250 later , missed lunch reservations and a 25 min Uber trip to towing company we decided to head back home and forgo our plans for the day . Loved the space, just wasn’t worth the money considering no relaxation and came home exhausted .