The Vine Hotel

Hi been here many times on a Monday club sometimes 8 of us Always had parking refunded Asked this time and was told had to spend £20 Had already spent double that but young lad thought it meant spend £20 In 1 go Our round was 5 people this time so just under He asked the young lady behind the bar who mumbled something about hotel guests I screwed up the ticket and said forget it We spent about 100 on drinks and 70 on tickets and for 3 pound parking we won't be coming in again on primcipal Very unwise move the vine

Went with friends who had Sunday lunch here a year ago and enjoyed it . It was very disappointing . As a vegetarian I was surprised that the menu didn't display veggie or vegan options. Luckily I can read so was able to ascertain what might be suitable options . I ordered the noodle vegetable stir fry . It was black bean sauce .,not specified on the menu ..swimming in oi vegetables were mushroom peppers and onion . Not a smattering of protein , and whilst the menu was non specific ...I had hoped or rather anticipated ....so my mistake here ....it tasted okay greasy but edible ...not filling . My friends all carnivores went for what seemed to be safe meat options . Two had moving mountain burgers . Now as I say I am a veggie and had never heard of these ...turned out they were vegetarian .,.no mention on the menu .....although to be fair the menu has a huge list of possible allergens on the back .....bit back covering rather than helpful IMHO . They ate them but found them a bit dry and towards the end my partner was struggling to finish . At this point she wondered if she was eating a veggie burger.....turns out she was !!! Our friend who had already finished had a bit of a wobble as she has in the past reacted badly to quotn ...luckily these burgers weren't quorn .....but a good 10 minutes panic ensued . Now we accept the food had been eaten ..no arguments here .....they felt a bit duped as they had expected meat , and the burgers were meaty ,,....but we're not as they had expected ot had been led to believe by the menus less than clear description . This however is not what we were unhappy about ...we were unhappy about the staff response to our trying to raise our disappointment . We were offered free drinks ....not an option as we were offered to the theatre and needed to leave . The waiting staff told us people often didn't realize these burgers are veggie , we asked to speak to the manager who reiterated the drinks offer and acknowledged our disappointment , but didn't offer another option as the food had been eaten . No arguments it had ...and tasted like meat ....just wasn't what was expected or advertised . When we finally chased down someone to pay the bill and repeated our disappointment the response was again that the food was eaten . YES IT WAS BUT IT WASN'T WHAT WE THOUGHT WE WERE GETTING. Service and response to issue was therefore not of a good standard , menu description misleading , food quality mediocre . There was a wedding going on . Hope they got a better experience .

Had a great stay, nice place , and nice room. Wasnt delux but all good anyway. One thing tho, shelf above the sink was a bit silly as kept banging our heads on it 😂. No food anymore, dont know why its stopped but overall a good place and good weekend

We have stopped at this hotel 2 weekends in a row as visiting family who was staying not so far away. At first was a little skeptical but we have found the hotel we will be returning to next time we visit. The rooms are clean and modern and has everything you could need. In the bathroom our only thing to note is that the shelf under the mirror is very close to the sink so have to try and not hit your head when brushing teeth/ washing face etc. there was one inconvenience which was the reception wasn’t manned so you had to go downstairs to the bar and get someone to come upstairs and check you in and again there was no one on check out. We did arrive at the hotel around 7pm so not sure if this was the norm but the staff member was lovely and was helpful.

Faulty towers Terrible check in , clueless front of desk staff Unprofessional ask for deposit for room in case we smash it up apparently and it was said in those exact words. This was after taking ages to check us in because they said we hadn’t paid for room already. A colleague came and this was cleared up

What a lovely place! Friendly staff, great spacious family room, easy check in/out. Very modern, clean rooms, powerful shower and comfortable beds. Easy access into Skegness and Ingoldmells and surrounding areas. Would definitely recommend and would return👍