Hotel Amphora

Arrived at hotel with open arms... Staff was friendly and commanding. Inital stay was for 3 days, enjoy perfert location, so extended our stay an additional 3 days. Rooms were cozy and clean... Amphora restaurant was right below, with amazing food and service.

I had to cancel my reservation last minute due to the death of my father. I reached out to the hotel asking for a refund and they only offered a rebooking. I accepted the rebooking because it seemed like the only option but after the funeral I wasn't able to go to the rebooked trip. I reached out again asking for an exception and was met with the rudest customer service I've ever experienced. They said that this has nothing to do with them and there are no exceptions whatsoever. This is absolutely ridiculous given the circumstances..

We booked in this place for three nights, our room (room 10) with a little balcony overlooking the "hotel" restaurant roof that has visible air conditioning units and part of the water front where the hotel restaurnt is. Starting around 7 pm and continuing to the next morning, the room smelled like barbeque smoke house and smoked all night long, we almost suffocated and could not breath or sleep. We complained and asked that they change the room, we were asked to pay extra only to move to a smaller room 2 stories up also without elevator. the next morning we complained again, this time they asked us to pay 30 euros extra to move to a nextdoor two rooms away on the same level overlooking the same roof top where the air conditioning is. They advised that we dont open the windows if we want to stay in the same room which may help getting clean air to breath normally and sleep the night. The second day same problem again starting around the same time, we kept windows shot but with no help same barbeque smoke filling up the room not possible to sleep. A likely cause is that the air conditioning unit is sucking air from that roof with close proximity to the restaurant kitchen exaust unit. Ths place charges like other hotels around in ths area and even more. The water front restaurant obviously makes it very busy place for which hotel customers will suffer the poor air quality, the barbeque smoke exists even w/o opening windows. Basically the air conditioning system does not exist and somehow gets the air from the reataurant kitchen exaust system. This historic building needs to be inspected by the health department of the local city licencing division befor continuing to operate as a hotel.

This old Venetian palazzo seems to be under renovation, and the building has a few quirks (our bathroom was down a tight spiral staircase from our sleeping area, room lighting is retro-fitted leaving some shadowy areas). These are offset by the charming furniture including a four-poster bed, impressive architectural notes (high ceilings, good air flow, lots of exposed wood) and modern amenities (upgraded plumbing and air conditioning). The staff were friendly and professional and went above and beyond to assist us with standard and unusual requests. If you want to stay in the old Venetian quarter, check out the hotel Amphora- I think we will be back.

The hotel was clean and lovely and a great location.Me and my partner don’t use trip advisor but downloaded it to write this review in hope it would be seen by a manager. The number 1 asset to this hotel was a member of staff on reception. Me and my partner have both worked in hospitality and indulged in it. We have done it on a budget and with money to spare but never have we come across a member of staff so lovely, welcoming and helpful. She went out of her way numerous times to ensure 110% satisfaction during our stay. She is undoubtedly the biggest asset to the hotel and the soul reason we would recommend and visit again. We believe her name was Efi and hold her to the highest level of great hospitality and could only wish every other member of staff in the hospitality business would follow the example she has set. We hope she gets some recognition from management and is appreciated and applauded for all she has done over the past 7 days.