Hyatt Regency Changshu Kuncheng Lake

We really enjoyed our stay here. The facilities are very luxurious. Breakfast buffet was fantastic. The staff were very helpful and courteous. We especially appreciate Rambo He the concierge downstairs helping us call a cab and loaning umbrellas. The staff at breakfast were very accommodating as we were traveling with a toddler. Our hostess Anki Zhang provided a bib for our baby, Cora Gan helped us refill our water, and Daryl Wang at the dim sum station helped us with all the delicious food options.

Staff was very professional and friendly. Swimming pool and food was amazing. Great hotel.

New, clean and nice hotel. Comfortable bed and large room. Nothing much nearby except one mall. Great pool.

The service was impeccable. Everyone was helpful and pleasant. I can’t wait to book again 😃

It was a pleasant stay bit the AC wasn’t working the room and the hotel was cold

我們一家六口帶孩子，訂了一間四人套房一間客房。套房兩室兩廳兩衞（乾濕分離）很適合帶娃家庭，孩子到處溜達。但是房間裏尖角還是很多的，蹣跚學步的要帶好防撞角，我們帶了16個不夠貼。套房裡有大圓桌，可以家庭聚餐，酒店還提供了寶寶椅，特別好。還有游泳池也帶崽子去體驗了下。工作人員響應也很快。服務態度很好。去之前加了微信，cici態度也很好。

房間空間寬裕 一眼望去視野開闊 廁所衞生間門開向有點怪 廁所門朝東搞了個暗衞 浴室門朝南 蠻別緻的 早餐菜品比較豐盛，味道也很不錯 雖然開業一年了房間的裝修味還是有，找客户馬上提供了空氣凈化機，服務挺好的 總體挺滿意的，下次來常熟還會考慮這家。

酒店很漂亮，37樓空中大堂將昆承湖美景盡收眼底，早餐豐富、每樣菜品都很精緻而且可以吃到當地特色。我們嘗試了酒店的自助晚餐，挪威三文魚特別驚艷，對於三文魚愛好者簡直太具有殺傷力了😍，36樓的空中泳池也很特別適合小朋友遊玩。晚上酒吧有外籍歌手演出，和家人一起小酌，度假氛圍直接拉滿🍾

臨時決定的出遊度假，趕在國慶前，mia提前電話聯繫了，確認了相關訊息並幫忙預訂了入住當天的晚餐，要求了靠窗的位置，餐廳滿足了這個要求，可惜當天沒有太陽，沒有看到日落，但是體驗感很不錯，風景很好，客流量也剛剛好，晚餐和早餐都挺不錯的，晚上的自助餐因為換成東南亞了所以沒有吃到評論裏的羊肉串和魷魚串，小朋友和我都有點失望，飲料和冰淇淋比較一般，別的都不錯，燒烤裏的羊排，小黃魚比較優秀，客服有膠囊咖啡可以享用，第一次玩好好玩，咖啡沖出來很香，小朋友第一次泡浴缸，玩的很興奮，泳池體驗也很好，特別早上的，爸爸説和小朋友包場了.入住和退房都很順利 ，mia還添加了微信，有任何問題都能隨時回覆，整體服務很好，體驗太棒啦，第二天臨走前天氣還放晴了，房間視野都有了色彩.期待下一次再來～