Langham Place Changsha

The Hotel located perfectly next to the water park and ski ground. The Manager at the reception is very helpful. We had dinner at the Chinese restaurant and it was great. However, the downside is that breakfast was terrible. Staff was not helpful and the food was all cold.

1) We asked to help with luggage’s and the bellman asked: “Do you have a lot of baggage?” I said: “of course”. Unwilling to help. No greetings. 2)Front desk: no greeting when approaching. Instead we greeted them with a “Hello, we have a reservation”. No one even said hello after we greeted the staffs. 3) Confusing ticket system. Took a long time to get tickets for the nearby parks.  4) Amenities: Water wasn’t hot enough to take shower in the first night. Smoking smell in the first 2 days across the building. AC were not cooling down the room instead just fan blowing in the last 2 days. What are great way to save operating costs.  5) Check out: still no greetings, we greeted them and said thanks. No thank you from anyone from the hotel.  6) Dining: Chinese restaurant offers great services and foods. Breakfast service is horrible. We paid and we thanked all the staffs, no one single staff said thank you. Except house keeping staffs, who are the only hotel members who are showing courtesy and respect.  Totally not recommending this hotel as the city has so many newly opened international branded hotels. This hotel is even worse than the InterContiental Changsha in terms of reception and concierge services. Definitely not come here gain. Bye Bye

Appreciation to Ms Sarai CHANG 張思逸 We family of 4 stayed there for 2 nights as first part of the X’mas trip to Changsha. Trip.com package was so amusing that, apart from breakfast, the stay included 2 complimentary tickets to Happy Snow Park 歡樂雪域, 5 mins walk from the hotel. While we were puzzled and felt helpless at the hotel front desk about the inability to redeem the free tickets due to the fact that we did not possess China Identity Card (which were needed to redeem and activate the tickets), we were lucky to have Sarai’s patience and effectiveness in coordinating with the Snow Park to sort things out smoothly. She was so caring and responsible that she kept following us up via WeChat to ensure things went alright. I would say the great hospitality from her made a very good first impression of not only Langham Place Hotel, but also Changsha overall. We had a great time at the Snow Park and an enjoyable stay, it could not be without her assistance. Thanks again Sarai and Langham Place!