Park Hyatt Changsha

Location, view and modern design and infrastructure are main attractive parts of this hotel. Swimming pool is very decent too. Whilst the service is overall good and at par of those of 5-star hotels, I was not particularly happy about the room upgrade where after I decided to pay 250 yuan, but only to get a very narrow view of the river, which was way below my expectation. It would be great if the front desk staff could tip me about this condition. Everything was good.

Excellent breakfast. Very high standard food. We had a river view room. It's amazing. Perfect location for all actions. Night life is just around the corner but not disturbed as hotel is located 48 storey high.

Our stay at your hotel was memorable! Attention to detail, the artwork,the caring and friendly staff most helpful. Unforgettable views and spacious apartment at the top were marvellous! Finished Off with an elegant breakfast made our brief time at Chang Sha a special event.

Gary good cecili very good

very good stay

長沙柏悦｜奢華由心 二月底選擇去長沙柏悦度過自己今年的生日，顯然一次舒服的生日體驗也讓自己感受到了柏悦獨有魅力。 優點： 1.出發前一天特意致電總機，Niki非常耐心的溝通和了解需求，且也非常為客户着想。整個溝通過程非常順暢。 2. 第二天賓客關係中心的Cecili特意加微信再次確認需求和入住時間，整個過程都能夠感受到工作人員想把好的體驗給到客人。雖然不是凱悦環球客，但是完全沒有受到區別對待。 3. 入住當天中午就提前準備好了房間，辦理check in的小姐姐非常nice。會提前送上生日祝福。 4.贈送的樹莓巧克力慕斯非常好吃，品質不錯且不敷衍。額外贈送了一套非常漂亮的定製房卡。非常貼心。 5. 個人感受淡季入住柏悦絕對是最明智的選擇，房態不緊張，且服務質量和水準都非常高。 6.不論是4樓還是空中大堂，隨時都會有工作人員及時問候，很多男性工作人員都非常有禮貌，全員都非常友好nice。這一點也是個人很喜歡的一點。 雖然從開業至今，沙柏都受到了各方面不太好的聲音，但是衹有自身真實體驗後才感受到了長沙柏悦的魅力，所有員工都想給予賓客最好的體驗。也許不是大陸區域最好的柏悦，但在服務方面一定是第一梯隊的Park Hyatt，也許明年依然有機會再次回到屬於你的家外之家。