CGIG Nanshan Hotel

The hotel is very nice. Absolutely ALL the staff is super friendly and are always willing to help, despite not speaking the language they have made an effort to meet all our needs. The room surprised us a lot, because everything is perfect for the children. We were there with our 3 children (11, 5 and 3 years old) and the truth is that there is entertainment for all ages! There is small football, board games, ping pong table, billiard table, karaoke, there are also chicks and alpacas and a panda show. Breakfast is very well stocked, there is food for all tastes. The pools and hot springs are in very good condition. Thank you very much to all the staff for making us feel welcome the whole time, we will definitely be back very soon.

A fabulous hotspring resort with many baths to choose from. The hotel rooms are spacious, clean and comfortable with good view of the springs or garden. Staff are pleasant and hotel is exquisite.

We got the deluxe room and it was big and clean and very nice. We had the breakfast buffet, there were Chinese dishes and not so much western food, but it was delicious. The kids play area was also super clean, my baby and daughter enjoyed it very much. The hot Spring was amazing and clean, overall it was a great experience, definitely will come back!

Had yet another fab experience at this great hotel! As always, this hotel offers a great escape from the city; with fab gardens, excellent food, and an endless array of activities to keep everyone happy. Beautifully appointed rooms with enormous beds and marbled bathrooms and lush toiletries. The staff here are so courteous and helpful-impeccable service. Throughout the entire facility you are greeted and guided around. A special mention goes to young Fairy for all her efforts; from check in through to check out. Our every wish was accommodated, even when I requested for a birthday cake (to surprise my friend) Fairy organised it and it was freshly prepared and delivered to the lounge, accompanied with fresh fruit! Wow! Thank you Fairy for all your hard work! This is my All time favourite now. Thank you all for looking after us so well!

這次時間有限衹入住了1晚，但擋不住我對酒店的好評，秒殺很多國際聯號的酒店，硬件總有更好的，但深入人心的永遠是服務。到店比較晚了，預訂時有備註帶娃，入住時DM Kiki非常熱情的介紹酒店設施，還給娃送了個掛件小禮物，甚是開心。禮賓小夥兒全程微笑服務，耐心靠譜（酒店的禮賓部服務跟進及時，第二天寄存取行李高效快捷）。進入客房，映入眼簾的床品裝飾，還有單獨的小童備品，這是佔了娃的光了，歡迎水果點贊，床邊還貼心的放置了唐老鴨的隔板，放置娃睡着翻身跌落，非常好的設施，沒有焦慮的睡了一個整夜覺。早餐廳菜品齊全，來晚了到了收餐時間，不管是服務生還是清潔大姐都是全程微笑提醒（很抱歉我們拖了很久吃完才走）。水上樂園和温泉區域是娃的天堂，結束時都不想出來了，服務還是非常連貫，都有微笑對話提醒。就是造浪池和空中漂流每次時間太短了，只有20分鐘，玩的不夠盡興，不過這不是重點。室外温泉體驗也是絕了，四大美女湯池作陪，冰火兩重天。水上區域附近都能第一時間拿到烘乾帶温度的浴巾，更衣室小夥兒幫忙協助甩幹機，遺漏物品也能第一時間幫忙收納至前台，點贊。總之此次在酒店內，全程無憂，希望服務團隊和管理層繼續加油 預祝生意長虹[慶祝][慶祝]

一到達酒店就感受到了温暖，下車有人開門拿行李，進門也有人詢問拿行李，在前台辦理的時候因為是我一個人帶孩子還一直説有問題需要幫忙要找管家，還給升級到了親子房。客房服務也是很温暖，主動幫忙凍了買的凍梨，還送了孩子禮物，水果這種基本的就不説了，泡了温泉晚上回來還放了兩杯牛奶，燒好了開水放了花茶寫了字條。管家也事事有迴應，並且主動詢問情況。泡温泉的時候我一個人帶娃但是又想去搓澡和按摩，工作人員也幫忙帶娃，每個人都很親切。