Utente ospite
7 marzo 2025
Having traveled extensively for over a decade, experiencing both luxury and budget stays, I never anticipated the kind of service lapses I encountered here. From the moment we checked in, the reception team seemed more focused on getting the balance payment rather than welcoming us. We were staying for three days, yet there was zero coordination between reception, food service, the naturalist, and room service. Calls to these teams went unanswered, and even reception failed to provide callbacks with updates. One of the most shocking experiences was returning from an early morning safari (after a 1.5-hour drive to the gate) at 11:15 AM, only to be immediately asked about our checkout time. Not a single staff member offered water or a towel—something expected in a luxury resort. Just 13 minutes into our room, we received yet another call about vacating, despite the property being nearly empty with no visible check-ins pending. Another disappointment was being asked to pay for our driver and guide’s meals during the safari. Having done over 100+ safaris, I know it is customary for lodges to provide food and water for them, especially for full-day safaris. Now, the positives: Service Staff, Food Staff (special mention to Ms. Rosy & her team), and Gate Security were fantastic, striving to provide the best experience. The property itself is well-planned, with amenities like a pool, gaming area, cricket net, spa, and reliable free internet. Food was excellent, and the experience at Foodpeckers was top-notch, thanks to Ms. Rosy. Naturalist Mr. Gopal was decent but could be more engaging. I suspect this treatment was due to booking through an agent instead of directly with the property, as we needed assistance with safari arrangements. I won’t be returning or recommending this place unless someone books directly. Hopefully, the management trains their reception staff in basic hospitality etiquette.
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