Somerset Sudirman Jakarta

Good and clean hotel, nice people and good location

The hotel is close to SCBD, but the overall surrounding environment is noisy. After checking in on the first night, I didn't want to be disturbed, so I chose the do not disturb light. However, in the afternoon, the hotel front desk and service staff kept ringing the doorbell to confirm whether I needed to clean the room (I was still in a meeting at the time btw). I am not sure whether this service function is effective in this hotel. The hotel itself is relatively new, but the quilt and pillow have a strong smell of disinfectant. When I woke up the next day, I asked about my clothes and they were all stained with this smell. My colleague and I live in the same hotel. His room type is very poor, but it has a washing machine. I got a superior room type, but there is no washing machine. I went to the front desk to ask if I could change to a room with a washing machine. The hotel asked me to pay extra to upgrade, otherwise I had to go to the self-service laundry room (btw, the washing machine in the self-service laundry room is really dirty, with many black spots, and no one cleans it). What I don't understand the most is that the colleagues who moved in later also encountered this problem. The hotel said that they could change rooms. This is differential treatment. Ascott's service is really speechless. I am still a platinum member. It is really a useless membership experience

I was pleasantly surprised that this hotel exceeded my expectations. But there are points to improve on so I could only give 4 stars: • Towels are old and becoming gray. They need to be replaced. • Ground floor amenities are under construction and could not be used. • Signs indicating that the breakfast room was moved to the mezzanine were not easily visible. • A friend’s key would not work because the lock was low-bat. We had to run down to the front desk twice to get inside the room.

Always convenient and comfortable

Great place, great location, great service and great price. Just reliable standard as I’ve come to expect from Somerset. Highly recommended!

Stayed here during a business trip and had a very good experience. The hotel is clean, quiet, and well-managed. My room was comfortable and the Wi-Fi worked reliably throughout my stay, which was perfect for getting work done. The staff were professional and friendly. Breakfast had a decent variety and the location was convenient for meetings and getting around the city. I’d definitely stay here again for future business visits.