Hotel Pan Pacific a Giacarta centrale

Outstanding service overall! The frontline staff are incredibly professional and helpful. Special shoutout to Agung from the concierge who went above and beyond helping us with a SIM card issue - truly exceptional service. Thank you concierge for the lovely welcome cake - such a thoughtful gesture that made our arrival extra special. Room service and housekeeping were both excellent throughout our stay. Only minor feedback: breakfast staff at M residents lounge during peak hours could be more friendly. Had one concerning incident where a young female staff member with glasses came from behind and shoved her tray onto the coffee counter while I was making coffee. The tray hit my arm and was literally thrown onto the counter - no apology or acknowledgment whatsoever, which was quite shocking. Despite this small issue, highly recommend this property. Agung's outstanding service alone makes it worth staying here again.

Ho prenotato la sala dirigente con accesso alla sala da pranzo pacifica. Il servizio era caldo e amichevole, sempre voleva piacere. La stanza era più piccola di quanto mi aspettavo, tuttavia confortevole. A parte il servizio di colazione meno pulito, il personale del salone era professionale ed efficiente. Mi sorprendeva molto il dono pensiero e molti biscotti di compleanno mi sorprendevano. Molto dolce squadra!