Four Points by Sheraton Jakarta Thamrin

The services at the hotel were excellent. We enjoyed the fitness facilities and dinner offerings, which were both of high quality. The staff were exceptionally welcoming—their smiles were like sunshine, and it was evident that they are well-trained and dedicated to providing a positive guest experience. However, I was not entirely satisfied with the room. It had a large pillar in the middle, which was inconvenient and affected the overall layout. Additionally, the room was quite noisy throughout the day and night due to heavy traffic outside the windows. To make matters worse, it seemed that part of the hotel was undergoing renovation during my stay, and the constant noise from electric hammers was disruptive and made it difficult to relax. Despite these issues, I was so impressed by the professionalism and warmth of the staff that I convinced two of my colleagues to switch to your hotel for their stay. The well-trained team truly made a difference and left a lasting positive impression.

Service staff were prompt  The intern was very courteous, apologies forgot her name - at The Eatery when i had breakfast both days

We had a few issues with our room this time. The pillar located at the edge of the bed made it inconvenient to move around, and the proximity to the toilet was a bit of a challenge. Additionally, we noticed that the linen and towels had an unpleasant odor. We hope that you can improve the cleanliness and hygiene standards in the rooms to provide a more comfortable stay for your guests."