Hotel Grand Hyatt a Giacarta centrale

This time, I won't review the hotel itself, as the whole of Indonesia already knows that this hotel is very beautiful, clean, and perfect. I just want to give a brief review of the service from the staff based on my observations, not as a guest staying there. Oh yes! Before that, for everyone's knowledge, I own a travel agency, and I booked rooms at this hotel for 2 nights for my clients, who are two VIP families from Kuala Lumpur, Malaysia. They stayed in rooms 1701, 1703, 1709, and 1711. It's usual for me to personally accompany VIP clients to their chosen holiday destination, and this time they chose to go to Jakarta and Bandung. Naturally, the Grand Hyatt was their top choice. On the morning of the second day they stayed here, I arrived at the hotel as early as 7:00 am to check if my clients had gone down to the café for breakfast, but upon checking at the front desk, it turned out they were still in their rooms. At this time, I started interacting with one of the café staff members, whose name I forgot to ask. I inquired if there was any possibility of purchasing a drink at the café while waiting for my guests to come down for breakfast. Unfortunately, the staff member said there were no transactions during that time as it was reserved for hotel guests to have breakfast until 10:30 am. Understanding the rules of every hotel, I then asked if there was a place for me to wait. He then led me to a dining table outside the café and offered me a drink. I was very surprised because he offered me a glass of hot latte (I hope the hotel does not take action against him for giving me a free drink 😁). This kind of service can truly win the hearts of customers and greatly increase the likelihood of them returning. Thank you.