Swissôtel Sarajevo

Location excellent Rooms big & perfect Big windows with excellent view The rooms are covered with carpet Bedsheets clean Towels I didn’t use none so can’t say anything Daily clean is done Everything is around you The best part is you have a big mall next to you & also a tram that takes you direct to the old town. Swimming pool & spa amazing My only concern is the breakfast time & the service that is provided Customer . Service is 0. It needs to be improved & staff need to be well trained & understand what is customer service. Otherwise its a place to be.

The service in room as well as in breakfast fast not response and in front disk if you call no one will respond fast and after 6 pm they will till you that no one can serve you at this time wait until morning very bad service

Nice views but receptionist need to be more professional,i just arrive to the hotel to do the check in and they was more interesting in their conversation like talking each other for 10 minutes and they even said hello good morning wasn't very warming welcome to be honest service its pathetic never again.

All perfect

入住時前台給我們升級了房間。景觀和房間非常舒適。早餐包含很多當地特色美食，食材新鮮，服務周到。泳池也是特別乾淨舒適。

窗景確實不錯，房間也不錯，但確實不值這個價錢。早餐基本是全季的水平。服務和瑞士酒店配不上。

房間蠻大，風景也很好，地理位置非常棒，下面1樓直接通商場，對面還有大型超市，還有一個商場，買電話卡，換錢啥的都非常方便，是個地標性的建築，不好的地方是酒店稍微看點，衞生比較差，想喝茶🍵的時候拿出杯子，媽呀，居然是沒有洗過的，有點讓人吃驚😱，去吃早飯，人很多，也沒人帶位，有點亂，服務員去取個車🚗花了45分鐘😂😂😂，但是不管怎麼樣，他們的態度還是很好的👌，所以沒有關係啦，都是些小問題，希望能改進吧

服務很好，前台英語不錯，而且還有泊車服務，附近有個shopping center

幾乎無懈可擊，是薩拉熱窩很好的選擇，舒適寬敞，早餐豐富美味，是整個完美旅程的保障。 假如有浴缸就更完美了。