Hotel in zona Hilary Department Store & Pharmacy, Cebu

Very good experience in this hotel, definitely will come back here , the receptionist and all the people here are so friendly and welcoming. Also the price is affordable, highly recommended!

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

L'hotel più economico che potessi trovare. Rimasto per 15 giorni. Le camere erano al quarto piano bellissime e pulite. Dico le camere perché la metà strada attraverso il nostro soggiorno il nostro aria condizionata è uscito così siamo stati trasferiti (gratuito) in un'altra stanza. I dipendenti erano tutti gentili e disposti ad aiutare con tutto quello che avevamo bisogno. La posizione è bella. Quasi vicino al centro commerciale Ayala e l'area generale è sicura e facile da navigare/trovare il trasporto sotto forma di jeep o autobus. La decorazione è un po' insolita e antiquata. Quel beige sulle pareti è l'unica cosa che non mi piace. Non è affatto un hotel 5 stelle, ma è un'operazione per il suo prezzo(15 euro per notte) chiunque sarebbe stupido passare. Lo consiglio a chiunque voglia visitare Cebu su un bilancio. Non abbiamo gustato la loro cucina o visitare il loro giardino.

It is nice location,...It is also good for relaxing... very comfortable room ..The employee's very polite and and they always smile and great me.. always ❤️❤️❤️thank you Pillows hotel...My experience in your hotel is very memorable...

Abbiamo avuto un volo tardivo e ritardato, ma grato il furgone (shuttle aeroportuale gratuito) ci aspettava. Il lobby era semplice e il check-in era facile. Prima di andare in camera nostra, ci hanno chiesto di ottenere le attrezzature di cui abbiamo bisogno (kit dentali, kit di rasatura e cabine). Abbiamo soggiornato nella camera Twin C, ha un grande rif, cucina, TV, microonde, tavolo da pranzo e sedie e 2 letti grandi. Il bagno era come quello in Giappone, compatto e piccolo. Non c'erano gabinetti. Le letti erano comodi per dormire sul caffè e l'ac funzionava bene. La colazione era servita in un bar, doveva essere pagata, ma era servito stile buffet, il menu del colazione era semplice. Cambia ogni giorno. La posizione dell'hotel è magnifica e conveniente perché è collegato al J Centre Mall e vi sono farmacie, banche, negozi di comodità e un spa vicino. L'hotel era anche accanto al parco tematico Skywater, ma purtroppo era indefinitamente chiuso. Anche il check-out era facile. Ci hanno permesso di lasciare il nostro bagaglio perché abbiamo un volo tardi, siamo appena tornati per questo. Non siamo riusciti a utilizzare la navetta gratuita che torna all'aeroporto perché non siamo riusciti a prenotare un giorno prima (non è automatico anche se hanno le informazioni di volo), buona cosa abbiamo parenti che ci portano all'aeroporto. In generale, il prezzo era ragionevole e abbiamo avuto un piacevole e confortevole soggiorno qui.

I stayed with my friend here for 4days and 3 nights so far so good most especially the service everytime we call for room service or order for foods they’re very accommodating. For their foods its was so good most specially their pork sinigang it’s so delicious and so worth the price, the servings is large and when I say large it is good for 4-6 people and sorry we really didn’t think of taking a pictures of the room since our mind at that time is occupied with something important

Mi sono trovato un hotel vicino all'aeroporto e vicino al ristorante e al ristorante durante un recente viaggio a Cebu. Il mio soggiorno di solito ha avuto un grande aumento dei prezzi e, poiché era lontano dall'aeroporto, ho cercato un nuovo hotel. Ho vissuto in altri hotel vicino a Felicity e ho pensato che i prezzi fossero un po' elevati per gli hotel senza piscina. Li ho accantonati mentre sfogliavo Google Maps e li ho chiamati. E'bello che avessero una vacanza, quindi mi sono trasferito dal sito del cliente all'hotel. Mi sono piacevolmente sorpreso dal lobby luminoso. Tuttavia, la camera singola aveva un'ampia disposizione con il bacino dietro la porta, ma non all'interno del bagno. Eppure era di valore per i soldi perché aveva acqua calda e fredda, aria condizionata, frigorifero, TV a schermo piatto e fogli puliti. Beh, la maggior parte del rumore proveniva da colleghi che camminavano attraverso i corridoi dopo aver fatto bar crawls, immagino. Inoltre, l'hotel è un grande valore per i soldi. Sono ansioso di rimanere con loro in viaggi futuri.

Abbiamo controllato l'ultima Sept.15-17 in Fili hotel abbiamo avuto un esplosione la mia famiglia è stata soddisfatta di tutti i servizi che avevano offerto. L'hotel è un hotel a cinque stelle, quindi vale tutto quello che hai pagato. L’ultimo giorno, quando abbiamo controllato accidentalmente, abbiamo lasciato l’iphone di mio figlio nella stanza, l’abbiamo notato quando siamo andati a casa sulla strada. Ho detto al direttore del servizio, STEVEN ROYO SANTIAGO, che mi aveva assicurato che il telefono era proprio laggiù. Altri impiegati cercavano e chiedono agli altri di aiutarli a trovare finché il signor STEVEN Santiago non andò personalmente in camera e lo trovava. Sono così felice, onestà e integrità sono le parole giuste per voi, Sir STEVEN grazie.

This was a nice resort. The service staff were kind and accommodating and let me check in early and upgraded my room when I told them I’m checking out at midnight and won’t even be sleeping over. It was so nice to just enjoy a pool day right before our 2:40 am flight. We had fun, took naps, and didn’t have to go to their airport too early to wait around. The evening buffet was delicious. We wanted to get a massage but the price was too much compared to other places. The beach was great to snorkel and we had a lot of fun looking at the fish. They had a fire show by the pool in the evening. Just a few concerning points: -The water from the shower was warm but didn’t get hot enough to enjoy so we had to take a bath instead which provided a good temperature - They need to update their carpet in the room so it looks more modern. This carpet looks like from the 90s. I know it can’t be that old but it’s got that vibe. -Two slides in the kids’ area were closed and not able to be used -Wave pool was closed I guess I knew this would happen. When you go to these kinds of places, there’s always something that’s closed or broken. -The beach sand is very hard, wear water shoes All in all, it’s a nice resort. Very bustling, full of energy and lovely.

Plantation Bay is again my favorite hotel on Mactan. I was there August of 22, January of this year and just finished a stay in May. Here are some things to consider about Plantation Bay: - It’s the only large Filipino owned resort on Mactan and they must treat there staff incredibly well because everyone I spoke with has worked there 10+years - unlike other resorts they have a no tipping policy - The large salt water lagoons are beautiful and large enough that they never feel crowded - Plantation Bay offers a variety of food options for every taste - They have a wide variety of on site activities and offer multiple excursions outside the resort for reasonable prices To be fair there were a couple of things that could improve but those are minor - The beach towels need to be replaced. The bathroom towels are great but the beach towels were old and thin - During busy periods when you call bell service or guest relations the phone just rings with no answer. Overall though, this is the best place to stay on Mactan. Great service, unique activities, great staff, and some of the best swimming pools anywhere Here are some tips: - if you are not traveling with kids, the waters edge rooms are amazing. You can step from your deck directly into the lagoon - Consider the Route 66 Diner for breakfast. Good food and never crowded -A romantic dinner at Palermo’s is a great option on site - I paid the extra $50 to have a car drop us off and pick us up at our room and it was definitely worth it. You get checked in/out at your room saving time Highly recommend this great hotel