Citi Park Hotel Cebu powered by Cocotel

Had a great stay, just near VFS biometrics center for Australian visa. Enjoyed their buffet breakfast for an affordable price. Staff were all helpful and friendly. We’ ll surely recommend the place.

I loved my room. It was clean, well-maintained, and very comfortable. The shower had great hot water and strong pressure, the Wi-Fi was reliable, and the AC worked well. Most of the staff were attentive and helpful, except at the front desk, which was disappointing. Check-in was at 2 pm. Instead of waiting in the lobby, I let them know I would be at the café and asked to be informed once my room was ready. However, even after 2 pm, I had to return to the lobby myself and still wait before the room was given to me. During check-out, I checked out early and was told to take a seat while they processed my deposit. I waited 30 minutes, and if I hadn’t followed up again, I believe I would have waited even longer as they seemed to have completely forgotten I was waiting. Aside from these front desk issues, the rest of my stay was terrific.

The hotel is a bit of dilapidated but still nice needs some renovation done.

My stay at Citipark Hotel was great. The staff are friendly and the guards are kind and helpful. Who would have thought that I can get and stay at a comfortable room for an affordable price. I would love to stay here again next time.

This is not my first time staying at this hotel, and overall, the location and price are acceptable. However, there’s an issue that has become increasingly frustrating, and I hope something can be done about it in the future. During my first stay, I noticed the hotel advertised a mini refrigerator in the room, which was a nice feature. Unfortunately, I found there was no mini refrigerator in the room when I arrived. I didn't make a fuss about it, assuming it was an oversight or perhaps not included in the room type I had booked. On my second visit, I specifically asked the front desk at check-in whether the room had a mini refrigerator, to which they assured me, "Yes, sir," it was equipped with one. I was pleased to hear this, expecting a positive change. When I entered my room, I found the mini refrigerator and noticed that it was running—at least the indicator light was on. I placed one of the complimentary water bottles inside, thinking I might want something cold later. However, in the middle of the night, when I woke up, I checked the water to see if it had cooled down after several hours. To my disappointment, although the mini refrigerator was on and the indicator light was lit, I didn’t hear the usual compressor sound that signals it was actually cooling. I even checked the temperature settings, which were set to the maximum, confirming my suspicion that the refrigerator wasn’t functioning properly. It seemed to be there for show, rather than providing the service that was advertised. When I checked out, I made sure to inform the front desk about my experience, both during this stay and the previous one. Moving forward, I’ll be more proactive in asking for assistance from the front desk if the mini refrigerator continues to be a problem. If this equipment isn’t functioning, it might be better not to advertise it as a feature at all, so guests aren’t misled into thinking they’re receiving something they’re not.

great location great staff clean rooms but less amenities