B&B Università

During our five-day stay as a group of four people in two rooms, we found the rooms and hotel to be nice and clean. The location of the establishment was also good. We appreciated the flexibility shown by the airport shuttle driver when our check-in was delayed. This level of service was highly commendable. However, we did encounter some issues during our stay. One incident occurred on the second day when the cleaning person arrived at 10 AM to clean our rooms, even though we were still sleeping. The knocking on the door was so forceful that it woke us up and scared us in both rooms. We asked if was possible to have a "do not disturb sign" for the next days as we were still sleeping, but unfortunately, we were informed that cleaning only took place at 10:30 AM and no alternative options were offered to us. This lack of flexibility regarding room cleaning hours should be taken into consideration by future guests. Additionally, the breakfast was served at local cafe nearby, offering us just sweets, croissants or brioche. Regrettably, our group included a friend who is gluten intolerant and another with stomach issues. Despite our inquiries, no alternative options were provided for them. It was disheartening to be told that we were the only ones who did not appreciate the delightful Sicilian breakfast. To our surprise, after these two conversations, the owner contacted one of our friends, accusing us of creating too many problems and even said that one of my friends had "mental problems". Consequently, our booking was canceled as a no-show on ***********. This caused us considerable stress, as we believed would be kicked out and needed to find alternative accommodation. After reaching out to the owner, we were informed that we could still stay but the booking was canceled to avoid a negative review. Unfortunately, this led to lengthy phone calls with *********** to avoid cancellation and no-show fees. Overall, while the establishment provided the basics adequately, our experience was far from positive. It's essential for future guests to be aware of these aspects before considering a stay here.