Hotel in zona Home Turistico, Castelo

Su una stella, a mio parere. Non ha la categoria sufficiente per 4 stelle. Un servizio abbastanza debole per quanto riguarda le strutture e il ristorante. Le ragazze che mantengono le camere e la reception sono quelle se sono 5 stelle, per quanto riguarda il resto, in particolare del ristorante , oltre a non avere idea di come gestire, ci offrono con un'arroganza e prepotenza caratteristica di chi non è Non capisce niente del suo lavoro. Ma beh, non tornerò e non lo consiglio a nessuno, per il mio disgusto, perché pensavo che potrei avere una buona vacanza e un buon posto per riposare.

We stayed there in September, for 6 days, as we had our wedding in costa caparica. We had a happy week in Portugal, but the quality of the service in the hotel was poor. The building itself is clean, and has a kind of desing, thats a plus. But the staff was not kind or nice at all. We literally felt bad whenever we went to the reception to discuss something (basic things, like reserving a table etc). They looked pretty grumpy and when we approached them, we felt uncomfortable, they just wanted to get rid of us. Applies for the Reception and the breakfast and bar staff. Only the cleaning ladies were nice and smiling. It was pretty difficult to order or ask in English durint launch or breakfast. Our parents arrived one day later, around 1 am in the morning, after a 14hours trip, and after check-in we had to do all the paying in this late hour, even though we asked and promised that we will come down first thing in the morning to pay, as they are exteremely exhausted after the trip. They didnt care at all. At other hotels we always paid upon leaving but even if they want to make sure and have it in advance, i truly believe they should be more emphatic and not keeping exhasuted people at the front desk for an extra 30 minutes in the middle of the night. My father has diabetes and high hart rate, he was really suffering after this trip and just wanted to go to bed. All the parents are above 65, it was unpleasent welcome. At this hotel you have to book the breakfast table in advance, doesnt matter how late you arrived,and even if this is the last thing you want to do on your holiday, to follow a schedule. When we ate at the bar, it took literally an hour to get some snack. The 3person room is not really a 3 person room, it is a normal room with an extra bed which is only suitable for smaller children. (It is not like a must, but a good indicator: we had our wedding there, walking out from the hotel, and no one from the staff had a kind word - even all the flight attandendts were nices that anyone in the hotel.) We choose the hotel as it is close to the beach by car, so it fulfilled the purpose, but we would not go back. For the price you can get better.

Quarto limpo e casa de banho com tudo o que uma pessoa precisa. Pessoal excelente; simpatico e pronto para ajudar em tudo. Pequeno almoço no restaurant foi calmo e tinha muitos opçoes com uma vista linda ao mar. Bônus: uma linda piscina aquecida no topo do hotel

Più che un Hotel a quattro stelle forse al massimo ne dovrebbe avere tre, una struttura mastodontica che ha forse venti anni sulle spalle e si vedono tutti. Camera spaziosa ed ampia con balconcino minuscolo giusto per un tavolino e due sedie, servizio di cortesia di acqua e caffè valido solo il primo giorno, servizio di pulizia in generale di tutto l'albergo un po' scarso. La piscina è piccola se dovesse contenere tutti gli ospiti con i tanti bambini presenti non riuscirebbe quindi, consiglio di andare in spiaggia (nessun servizio connesso con l'hotel). Colazione da migliorare su tutto: qualità del cibo pessima (frutta fresca), Beacon cotto in modalità industriale (ancora uno sull'altro), manca frutta secca, qualità del caffè (imbevibile) forse non c'è manutenzione alla macchina ”Nespresso”. Spa buona e godibile specie il bagno turco. Le tre stelle sono per la posizione fantastica.

Il personale era molto carino, così amichevole e utile, e questo è stato un enorme plus. I letti erano freschi ogni giorno senza fallimento e contenevano lenzuola fresca e gli asciugamani puliti. Il buffet è stato buono con una varietà di frutta fresca, yogurt, cereali, salami, han, formaggio e buffet caldo; bacon, uova salsicce! Rolli e pasticce dolci così tanti da scegliere. Caffè fresco e tè, così come una scelta di succhi... Per il prezzo è stato buon valore.

Location is wonderful, and so is the whole building and surroundings. But comparing price/quality there is really something missing. We spent 3 nights in weekend High season, but there was no management at all.We had to wait more than 3 hours before we could have our room, although we send a mail to ask for an earlier check in than 16.00. Not possible, we have to waited till 16.15 . We have been in many 5 stars places all over the world, but never had this situation. Thanks to Mr Joao de Sousa we we're calm down. He treated and helped us later with everything, and that made our stay good. Our superior terras room was located perfect, clean and cool, but the decoration is for that price some dated. The bathroom very small and not really comfortable. In the adults pool only three umbrellas, to protect all the guests from the sun. sunbeds we're not very clean, and the pool towels, is really not done, in a 5 star Hotel member of the Leading hotels of the world. The quality of the breakfast was 3 stars, only 2 sorts of unripe fruit, and no fresh bread at all. We have had diner several times, at the fantastic Terras outside, but please put mores covering to protect people for the extreme sunburning. quality of the food was good, specially my fish was perfect prepared, and again I say, the very kind service of Mr Joao, David, and several other members of the restaurant was really touching. They did their job more than fantastic. So overall, the place has so many strong assets, location, building, history, surroundings, but some for us important details we're missing, and the feeling that there was no management to talk with, but the location is Portugal on it's best! Igo van Hoof

I visited Portugal on a group tour that included stays at three pousadas. A big takeaway from my experience is that pousadas are remarkably variable. Pousada Mosteiro de Guimaraes, was fantastic, while Conimbriga Hotel Do Paço was abysmal. This one, Pousada Castelo Palmela, was somewhere in-between. I recommend you choose your pousada carefully. The positives of Pousada Castelo Palmela are many and significant. It’s a magnificent building with fantastic views. I recommend you save some time to explore the fortress the hotel is part of, and, when weather permits, you go to the west side of the pousada’s grounds to enjoy a lovely sunset. However, the staff of this pousada could improve. I got the impression that the place was understaffed, and not all staff were fully trained. Dining was disappointing; the pousada’s restaurant has limited capacity and books up quickly, and there are few if any local restaurants to use as an alternative. To solve this, you could book half board, or reserve your dinner table well in advance. However, I don’t recommend that because, as well as being small relative to the number of guest rooms, the restaurant isn’t very good. My dinners here were frankly awful – uninspired and badly served, often cold. I recommend you go grocery shopping and bring food with you when you return to the hotel, or use Uber Eats to have your dinner delivered (as I did).

One of the nicest hotels I have stayed at over many years in Europe. My opinion is not because of a spectacular setting or historic site but a very nice hotel only a short walk to the centre of town and right beside a park. The centre of town was surprising as it was very nice and vibrant. Our room was extremely large, there was a third bed we did no need. Tons of amenities like toothbrush…. Very clean and bright. A good breakfast with lots of choice. They helped store our bike for us. Staff were helpful and friendly.

Not a pretty looking hotel from the outside but very modern inside. Very professional staff and a high level of service. We had difficulty with the parking garage which was difficult to access and egress. Rooms were quite large, clean and comfortable with a small balcony and a small water view. We had lunch in their beautiful dining room which was a set menu of 20 euros, the food was excellent and very well presented, service was superb. Breakfast was superior with tons of variety. We were also given a free drink at the bar. Would definitely recommend this hotel.